Aps4 Complaints Officer

3 weeks ago

Geelong, Australia HAYS Full time

Federal Government | Work from home flexible | Geelong CBD

**Your new company**

Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria.

I am currently partnered with a Federal Government Agency in Geelong CBD who is seeking an APS4 Complaints Officer to join their Participant Experience Delivery Group within their Operations and Support Branch.
- Temporary Assignment | 12 months with the potential to extend
- Full time hours | Monday - Friday | 37.5hr week
- Work from home flexibility (3 days in the office, 2 from home)

**Your new role**

As the APS4 Complaints Officer, you will work standard full time business hours from Monday to Friday, supporting the coordination of complaints received by the Agency, including resolving at point of entry, assessing, recording and referring as required. Other responsibilities of the role include:

- Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
- Escalating complaints in accordance with established Agency complaint handling processes.
- Contributing to record keeping activities to ensure team records are accurate and current.
- Coordinating correspondence, briefing and reporting functions to the branch as needed.

**What you'll need to succeed**

To succeed as the APS4 Complaints Officer, you will possess:

- Exceptional communication skills, both written and verbal
- Ability to empathise and listen
- IT proficiency including MS Office
- Excellent organisation with the ability to prioritise tasks
- Ability to work within a team and autonomously
- Experience in customer service, complaint handling, case management or Government desired

**Please note, to be considered for this role, you MUST:

- Be an Australian Citizen
- Undergo a National Criminal History Check
- Be willing to undergo further compliance and background checks/clearances

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $42.54 + super and the opportunity to progress your career within this Federal Government Agency.

Temporary and Contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with Geelong based consultants throughout the duration of your assignment

**What you need to do now**

***

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Brittany Hall - Senior Recruitment Consultant

Ph: 03 5226 8000

**LHS 297508** #2746980

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