Aps4 Complaints Officer

1 month ago

Geelong, Australia Chandler Macleod Full time

**Location**
***
- Geelong, Victoria**Category**
***
- Executive**Salary**
- $43.82 AUD - $43.82 AUD Hourly**Posted**
- 11-Aug-2023**Work type**
- Casual/Temp**Contact**
- Jade Donnelly**Reference**
- BH-149673**Mandatory: Australian Citizenship required to work within Federal Government**
Our Federal Government client is seeking to engage an APS6 Finance Officer for a 12-month assignment with potential extension in Geelong.

**About the Role**

**The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve reviews and complaints in a timely manner as outlined in the NDIA Service Charter.**

**The Complaints and Participant Incidents Team prepares high level advice including letters, briefs and reports for a range of audiences**

The position will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.

**Responsibilities may include but are not limited to**:

- Supporting the coordination of complaints received by the NDIA including resolving at point of entry, assessing, recording and referring as required.
- Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
- Escalating complaints in accordance with established Agency complaint handling processes.
- Contributing to record keeping activities to ensure team records are accurate and current.
- Coordinating correspondence, briefing and reporting functions to the branch as needed.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

**Key skills required for role**:

- Administration role in a fast paced environment
- Proven ability to multi task
- Experience dealing with sensitive information on a daily basis
- Sound decision making skills
- Ability to escalate matters as required
- Confident using Microsoft Office programs - Excel, Word, Outlook, Microsoft Teams
- Strong communication skills

What's on Offer?
- Position located in Geelong or Broadmeadows
- APS4 $43.82/ph + super
- Temporary contract for 12 months, with possibility to extend
- Standard Hours or work - Monday to Friday, 8:30 am till 5:00 pm

It is highly desirable that the successful applicant understand or lived experience in the field of disability.

  • Aps4 Complaints Officer

    3 weeks ago

    Geelong, Australia HAYS Full time

    Fed Gov position in Geelong, with WFH flex! **Your new company** Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am partnered with a Federal Government Agency, in the heart of Geelong to recruit an APS4...

  • Aps4 Complaints Officer

    4 weeks ago

    Geelong, Australia HAYS Full time

    Federal Government | Work from home flex | Full time hours **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. I am currently partnered with a Federal Government Agency in...

  • Aps4 Complaints Officer

    2 months ago

    Geelong, Australia Chandler Macleod Full time

    **APS4 Complaints Officer** - Hourly rate - $42.54 + super - Located in Geelong - 12 month contract with potential extension - Full-time Mon to Fri: 8.30am to 5pm **About the Role** The **APS4 Complaints Officer** will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on...

  • Aps4 Complaints Officer

    3 weeks ago

    Geelong, Australia HAYS Full time

    Federal Government | Work from home flexible | Geelong CBD **Your new company** Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. I am currently partnered with a Federal Government...

  • Aps4 Complaints Officer, Geelong

    2 weeks ago

    Geelong, Australia HAYS Full time

    Geelong Based Federal Government Opportunity, 12 Month Temporary Role **Your new company** Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am partnered with a Federal Government Agency, in the heart of Geelong...

  • Aps4 Complaints Business Support Officer

    2 months ago

    Geelong, Australia Chandler Macleod Full time

    **APS4 Complaints Business Support Officer** - Hourly rate - $43.82 + super - Located in Geelong - 12 month contract with potential extension - Full-time Mon to Fri: 8.30am to 5pm **About the Role** The **APS4 Complaints Business Support Officer **will have a considerable level of contact with internal and external stakeholders and will be required to...

  • Complaints Management Complaints Officers

    1 week ago

    Geelong, Australia Chandler Macleod Full time

    **Location*** - Geelong, Victoria - **Category*** - Executive - **Salary** - $43 AUD - $55 AUD Hourly - **Posted** - 12-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-159547-2 - **Federal Government opportunity open to NSW Charlestown, VIC Broadmeadows, Geelong, QLD Brisbane.** - **12-month contract with the possibility...

  • Aps4 & Aps5 Complaints Officer's

    4 days ago

    Geelong, Australia Talent International Full time

    australia greater geelong contract au$43.82 - au$55.24 per hour**Opportunity** Great full time hourly rate contract opportunities for an initial 12 months, paying $43.82 + Super & $55.24 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and...

  • Complaints Officers

    2 weeks ago

    Geelong, Australia DFP Recruitment Services Full time

    **Job description**: **The Role**: As a Complaints Officer, you'll be a vital part of the team, responsible for managing complaints and incidents. Your role will involve assessing, recording, and resolving complaints while adhering to legislative requirements and organizational standards. We are recruiting roles at both **APS4 and APS5...

  • Aps4 Administration Officer

    2 weeks ago

    Geelong, Australia Chandler Macleod Full time

    **Location** *** - Geelong, Victoria**Category** *** - Office Support**Salary** - $43.82 AUD - $43.82 AUD Hourly**Posted** - 17-Aug-2023**Work type** - Casual/Temp**Contact** - Jade Donnelly**Reference** - BH-149978**Mandatory: Australian Citizenship required to work within Federal Government** Our Federal Government client is seeking to engage an APS4...

  • Aps4 Administration Officer

    1 month ago

    Geelong, Australia Chandler Macleod Full time

    **Location** *** - Geelong, Victoria**Category** *** - Office Support**Salary** - $43.82 AUD - $43.82 AUD Hourly**Posted** - 17-Aug-2023**Work type** - Casual/Temp**Contact** - Jade Donnelly**Reference** - BH-149978**Mandatory: Australian Citizenship required to work within Federal Government** Our Federal Government client is seeking to engage an APS4...

  • Aps4 Administration Officer

    2 months ago

    Geelong, Australia Chandler Macleod Full time

    **Mandatory: Australian Citizenship required to work within Federal Government** Our Federal Government client is seeking to engage an APS4 Administration Officer for a 18-month assignment with potential extension in Geelong. **About the Role** The position will provide operational and administrative support that is informed and directed by sound...

  • Aps4 Administration Officer

    4 weeks ago

    Geelong, Australia HAYS Full time

    Multiple experienced Administrators wanted for a Federal Gov opportunity! **Your new company** Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. I am currently partnered with a...

  • Aps4 Administration Officer

    1 week ago

    Geelong, Australia HAYS Full time

    X10 positions available | Federal Government | Work from home **Your new company** Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. I am currently partnered with a Federal Government...

  • Aps4 Admin Officer

    1 week ago

    Geelong, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a large Federal Government Agency in Geelong or Richmond, we are looking for experienced Admin Officers to join the team for a 12 month assignment. This role is Monday to Friday, 37.5 hours per week and will pay $43.824 per hour plus super. The APS4 Admin Officers will provide operational and...

  • Aps4 Admin Officer

    7 days ago

    Geelong, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a large Federal Government Agency in Geelong, we are looking for experienced Admin Officers to join the team for a 12 month assignment. This role is Monday to Friday, 37.5 hours per week and will pay $42.54 per hour plus super. The APS4 Admin Officers will provide operational and administrative support...

  • Aps4 Planner

    2 days ago

    Geelong, Australia HAYS Full time

    APS4 Planner | Federal Government Opportunity | Geelong **Your new company** Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am partnered with a Federal Government Agency, in the heart of Geelong to recruit an...

  • Aps4 Compensation Officer

    2 months ago

    Geelong, Australia Chandler Macleod Full time

    **APS4 Compensation Officer** - Hourly rate - $42.54 + super - Located in Geelong - 12 month contract with potential extension - Full-time Mon to Fri: 8.30am to 5pm **About the Role** The **APS4 Compensation Officer** will be required to provide operational and administrative support that is informed and directed by sound knowledge and may undertake some...

  • Aps4 Project Officer

    2 weeks ago

    Geelong, Australia HAYS Full time

    Federal Gov | 18 months | Work from home flex | Full time **Your new company** Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. I have partnered with a large Federal Government...

  • Aps4 Payments Officer

    2 weeks ago

    Geelong, Australia Chandler Macleod Full time

    **Location** *** - Geelong, Victoria**Category** *** - Office Support**Salary** - $44 AUD - $44 AUD Hourly**Posted** - 21-Nov-2023**Work type** - Contract**Contact** - John Todd**Reference** - BH-154209**Our Federal Government client is seeking to engage an APS4 Payments Officer for a 12 months assignment with potential extension in Geelong.** **What's on...