Project Officer Telephony

1 month ago


Melbourne City Centre, Australia Victorian Electoral Commission Full time

The Project Officer Telephony role is an exciting opportunity to help shape and deliver VEC's cloud first telephony and mobility solutions to meet business-as-usual (BAU) and election event requirements. This role is a key member of the IT Operations & Service team within the Information and Digital Services (IDS) branch.
What you will be doingReporting directly to the IT Operations Manager, this role will be responsible for:

- End-to-end support of telephony services and solutions for business-as-usual and election events, including the delivery of training.
- Ongoing billing, reconciliation, cost, project and asset management for all of VEC's telephony services and equipment.
- Identifying telephony requirements for election events and BAU, managing procurement and developing supporting documentation.

What you will bring to the role
- Demonstrated experience in the knowledge and delivery of high-quality telephony solutions, services and equipment
- Technical expertise in telephony and unified communications including Microsoft Teams, VoIP, Call Centre and peripheral devices
- Demonstrated experience in procurement and cost administration
- Strong project management skills with experience in training delivery
- High-level verbal and written communication skills
- Ability to multitask and prioritise in a fast-paced business environment

**How to applyAll applicants must submit**:

- a current CV and
- a separate document with responses to Key Selection Criteria (KSC) 6.2, 6.3, 6.4. 6.5 and 6.6.

Applications close at 11:59pm on Sunday, 3 March 2024.



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