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Allocations & Rostering Champion

1 month ago

North Ryde, Australia New Horizons For Health Full time

**Allocations & Rostering Champion**

Requisition ID: req6249
Employment Type: Permanent Part-Time

We create employee experiences that support and empower our people and have been doing so for over 55 years. At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and Indigenous Australians.

The **Allocations & Rostering Champion** supports internal and external customers by rostering employee shifts, coordinating and scheduling bookings, handling allocations to New Horizons’ services, group sessions for customers to receive services and support to meet their roster of care and maintaining consistent utilisation for New Horizons employees.

There are **Full-Time** positions at North Ryde working **Monday to Sunday**, between the hours of **6am **and** 8pm** reporting to the **Allocations & Rostering** **Lead**.

**What Is Expected of You**
- Create employee rosters to maximise capacity whilst balancing employee preferences and needs.
- Conduct profitability assessments for Group Events and confirm all employees, including casual staff, are notified of shift changes.
- Create allocations for customer bookings and job items in the system to available resources and staff.
- Schedule and update bookings for vehicles, meeting spaces and other resources for Group Events and other services in line with rostered sessions and allocations.
- Liaise with third parties to arrange bookings for appointments (e.g. therapy suppliers, medical providers etc.) on behalf of New Horizons' customers.

**Your Ticket to Play**
- Experience and expertise in operational rostering, scheduling, risk identification and management and customer support planning
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
- Australian Federal Police Check from the last 24 months
- Work Rights - Birth Certificate or Passport
- COVID-19 Vaccination in line with Health Orders

**Benefits