Service Experience

6 months ago

Sydney, Australia NSW Government -Department of Education Full time

**Service Experience - NSW Department of Education**
- **Join the Service Experience team with one of Australia’s largest employers.**:

- **Make a difference to NSW schools: teachers, principals, school administrative and support staff as well as corporate staff.**:

- **Numerous opportunities to join the Service Experience journey.**

**About Service Experience**
Service Experience is a newly created directorate, tasked with transforming support services by redesigning and continuously improving how support services are delivered to schools. Our ambition is to design and deliver simple and seamless services with the needs of our schools at its heart.

The Department is looking to Service Experience as the trailblazers, carving the way in innovation and transformation by reimagining and re-designing the way support services are currently delivered. Backed by best practices and human centred design principles, we are:

- Simplifying end-to-end support services, systems and processes
- Providing easy access to information and support through newly designed access channels
- Ensuring quality of service by our service providers.

In Service Experience, we’re listening to the voice of school colleagues, understanding their needs, and co-designing solutions to create and deliver support services that meet school needs. By making services effortless, we are empowering schools to focus on what they do best - deliver learning outcomes today for a thriving Australia tomorrow.

This is an exciting time to join the Service Experience team as we look to the future, knowing that service delivery and the way we all access, design and build support services will be fundamentally different from today.

**What Service Experience offers**
**_Flexibility_** that’s meaningful to us and relevant to our life. Some of us start and finish early, others late. With flex time, we can take up to 6 days off in a 12-week period. Flexibility meets us when we meet team, operational and service requirements.

**_ Hybrid and/or remote working_** because we assess performance on work outputs, not time spent in the office. We value the option of alternative workplaces - office, home, hybrid and remote because our focus on belonging means we feel together in person and when we’re apart.

**_ Unparalleled scope_** that comes with the territory of working for one of Australia’s largest employers. The work we do in Service Experience has the potential to positively impact more than 130,000 colleagues, working in the service of more than 800,000 primary and secondary students who are located across more than 2,200 public schools.

**NSW Department of Education**
The Department is one of the largest organisations and employers in Australia, regulating preschool and long day care providers and providing world-class primary and secondary education.

Our purpose is to equip young people to lead rewarding lives in a complex and fast-changing world. The learners of today are the foundation of a prosperous Australia tomorrow.

This means building a system focused on student outcomes, and a system that offers a great place to work. Learn more about the **NSW Department of Education**.**

**_ In Service Experience, we’re passionate about the meaningful work we do._**

We are expanding our team and will progressively advertise roles in the areas of Content and Communications, Service Engagement, Robotic Process Automation, Business Process Management, Process / Service / UX Design, Human Centred Design approaches to improvement, Change Management, Data Analytics, Business Analysis and Service Governance. If you are passionate about making a difference and have skills in these functions, we would love to he/ar from you when we advertise these roles.

**Responsibilities**:
Please refer to the role description for each specific role that can be found via the links above.

  • Skydive Instructor Skydive Australia

    2 weeks ago

    Sydney, Australia Experience Co Full time

    **Who are we?** **Skydive Australia** forms a part of the **Experience Co. group** (ASX: EXP) which is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New...

  • Customer Service Representative

    3 months ago

    Sydney, Australia Service NSW Full time

    **Customer Service Representative - Warriewood Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location: Warriewood Service Centre** **Employment Status**: Full Time Ongoing Role We are...

  • Service Experience Expert

    1 week ago

    Sydney, New South Wales, Australia Spaceship Full time

    We are currently seeking a Service Experience Expert to join our team at Spaceship in Australia.About the RoleThis role is crucial for building trust with customers, requiring a deep understanding of superannuation, investing and product knowledge, as well as empathy and strong communication skills.About YouTo be successful in this role, you will need to...

  • Director of Corporate Services

    4 weeks ago

    Sydney, New South Wales, Australia Corporation Service Company Full time

    OverviewCORPORATION SERVICE COMPANY seeks a Director of Corporate Services to lead its corporate secretarial team in Sydney, Australia.Key Responsibilities:To act as team head and oversee commercial activities and operations of the team, ensuring timely and accurate provision of corporate services.To manage and strengthen business relationships with clients...

  • Customer Experience Designer

    7 months ago

    Sydney, Australia Resource Corner IT Consulting service Full time

    Payments domain The Customer Experience Designer will lead a team of designers and be responsible to lead CX improvement initiatives using human-centered, design thinking methodologies. This is a role focused on holistic, omni-channel experience design from concept to production. This CX Designer will be responsible for leading internal project teams and...

  • Lead Experience

    6 months ago

    Sydney, Australia Aquent Full time

    We are working with an iconic Australian brand to find a Lead Experience / Services Designer to join their team focusing on the customer experience. LOCATION: Sydney | Warrane - 3 days onsite RATE: Heavily dependant upon experience, range $900pd - $1100 + Super This role provides a great opportunity to work on consumer-facing products & and services that...

  • Senior Service Experience Designer

    4 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    This is an exciting opportunity to join Legal Aid NSW as a Senior Service Experience Designer.About the RoleWe are seeking an experienced and innovative professional to lead service design initiatives that transform the way services are delivered to our schools. As a Senior Service Experience Designer, you will work collaboratively with stakeholders to...

  • Transformational Service Experience Designer

    1 month ago

    Sydney, New South Wales, Australia ignite Full time

    At ignite, we're passionate about designing services that have a real impact on users' lives. As a talented Service Designer, you'll thrive in a dynamic and transformational environment, working closely with a diverse team of professionals to develop services prioritizing user needs and government objectives.A strong focus on researching customer/user...

  • Customer Service and Experience Officer

    3 weeks ago

    Sydney, New South Wales, Australia Scape Full time

    Job OverviewScape, a leading provider of student accommodation in Australia, is seeking an exceptional Customer Service and Experience Officer to join their team. As the face of Scape, you will be responsible for delivering top-notch service and support to residents and visitors.This role offers a unique opportunity to work in a dynamic and growing business...

  • Service Design and Experience Leader

    1 month ago

    Sydney, New South Wales, Australia TPG Telecom Full time

    At TPG Telecom, we're on a mission to revolutionise the way our customers experience our products and services.We're seeking an experienced Service Design and Experience Leader to join our team in Sydney.About the RoleThis is a key leadership position that will play a critical role in shaping the future of customer experience across our organisation.The...

  • Chief Service Experience Architect

    4 weeks ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the OpportunityWe are seeking a highly skilled Chief Service Experience Architect to join our team at Allianz Australia Services Pty Ltd. This is an exciting opportunity for an experienced professional to shape and lead service design initiatives that drive customer satisfaction and loyalty.

  • Senior Trust Services Manager

    1 month ago

    Sydney, New South Wales, Australia Corporation Service Company Full time

    About the Role At Corporation Service Company, we're seeking a highly skilled and experienced Senior Trust Services Manager to join our team. This role offers an exciting opportunity for an accomplished professional to leverage their expertise in trust services and contribute to the growth and success of our business. Your Responsibilities Manage a...

  • Senior Trust Services Manager

    4 weeks ago

    Sydney, New South Wales, Australia Corporation Service Company Full time

    Job DescriptionCorporation Service Company is seeking a highly skilled Senior Trust Services Manager to join our team in Sydney, Australia.We offer a competitive salary package of AU$95,000 - AU$115,000 per annum, depending on experience.Company OverviewCORPORATION SERVICE COMPANY (CSC) is a leading global provider of business, financial, and professional...

  • Executive Corporate Services Manager

    4 weeks ago

    Sydney, New South Wales, Australia Corporation Service Company Full time

    OverviewWe are seeking a highly skilled Executive Corporate Services Manager to join our team in Sydney, Australia.SalaryThe estimated annual salary for this position is AU$150,000 - AU$180,000 depending on experience.About the RoleAs an Executive Corporate Services Manager at Corporation Service Company, you will play a crucial role in overseeing commercial...

  • Digital Service Representative

    3 months ago

    South Sydney, Australia Service NSW Full time

    **Digital Service Representative** **Service NSW, Grade 2/3** **Casual Relief Pool - Sydney South (Metro) & Illawarra Regions** **Sydney South Region**: (service centres included - Botany, Roselands, Rockdale, Miranda, Hurstville, Engadine) **Illawarra Region**: (service centres included - Corrimal, Wollongong, Warrawong, Kiama, Nowra) **Do you enjoy...

  • Customer Service Experience Lead

    4 weeks ago

    Sydney, New South Wales, Australia Employee Matters Full time

    About the RoleThe Customer Care Manager is responsible for leading and managing the customer care team to deliver exceptional customer experiences.This role involves developing and implementing customer service policies, procedures, and standards to ensure consistent and efficient support for customers.Key ResponsibilitiesAchieve customer care KPIs and...

  • Service Design Lead for Customer Experience

    1 month ago

    Sydney, New South Wales, Australia Talenza Full time

    Talenza, a leading staffing agency, is seeking a highly skilled Service Designer to join their team in Sydney.The ideal candidate will lead end-to-end service design processes, from research and ideation to prototyping and implementation, with a focus on improving customer journeys and service delivery.This is a short-term contract opportunity until the end...

  • Hospitality Professional | Luxury Service Experience

    4 weeks ago

    Sydney, New South Wales, Australia SOFITEL Full time

    Role OverviewAs a Hospitality Professional at Sofitel Darling Harbour, you will have the opportunity to provide exceptional service experiences for our discerning guests. With a passion for delivering outstanding luxury service, you will embody the essence of French hospitality in every interaction.About the RoleThis role offers a unique blend of...

  • Service Advisor

    2 months ago

    Sydney, New South Wales, Australia AUTOrecruit Full time

    Lead a Team of Service Advisors and provide exceptional customer experiences in a prestigious service centre. Assist in managing retail and trade enquiries, quotes, and bookings, while preparing ROs, invoices, and service follow-ups. Ensure accuracy using manufacturer-based programs and mentor junior staff.Key Responsibilities include greeting customers,...

  • Employee Experience and Services Manager

    1 month ago

    Sydney, New South Wales, Australia SIG Full time

    OverviewSIG, a leading organization in the industry, is seeking an experienced Employee Experience and Services Manager to join its HR and Marketing team in Sydney. As a key member of the team, you will play a pivotal role in delivering exceptional employee experiences across our APAC offices.This diverse role involves leading a passionate team responsible...