Service Design Lead for Customer Experience
1 month ago
Talenza, a leading staffing agency, is seeking a highly skilled Service Designer to join their team in Sydney.
The ideal candidate will lead end-to-end service design processes, from research and ideation to prototyping and implementation, with a focus on improving customer journeys and service delivery.
This is a short-term contract opportunity until the end of January, with the possibility of extension.
Key Responsibilities:
- Service Design: Develop and implement service design strategies to enhance the overall customer experience across digital and physical touchpoints.
- User Research: Conduct user interviews, surveys, and ethnographic studies to understand user pain points, motivations, and needs.
- Journey Mapping: Create service blueprints, customer journey maps, personas, and other design artefacts to visualise the end-to-end service experience.
Requirements:
- Bachelor's degree in Service Design or a related field.
- Minimum 2 years of experience in service design, with a focus on customer experience.
- Strong understanding of human-centred design principles and methodologies.
Salary: AU$120,000 - AU$150,000 per annum, depending on experience. This salary estimate is based on industry standards for a Service Designer in Sydney.
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