Senior Service Experience Designer

2 days ago


Sydney, New South Wales, Australia Legal Aid NSW Full time

This is an exciting opportunity to join Legal Aid NSW as a Senior Service Experience Designer.

About the Role

We are seeking an experienced and innovative professional to lead service design initiatives that transform the way services are delivered to our schools. As a Senior Service Experience Designer, you will work collaboratively with stakeholders to identify opportunities for improvement and develop solutions to address complex customer issues/needs in a multi-faceted environment.

Key Responsibilities
  • Understand customer needs and apply human-centred design and innovative approaches to support a customer-centric model of solution design
  • Undertake research and analysis to develop solutions and make recommendations to drive process improvements
  • Support the end-to-end delivery of service design initiatives and contribute to the continuous improvement of operational procedures, user documentation and training materials
  • Lead cross-functional teams in a design-led approach
About You

We are looking for a motivated and creative individual who can think critically and creatively to solve problems. Key requirements include:

  • Experience in leading the successful delivery of service design initiatives
  • Tertiary qualifications in Project Management, Business Studies, Service and Customer Experience and/or equivalent
  • Hold a valid clearance for paid work with Children (Working with Children Check)
What We Offer

As a Senior Service Experience Designer at Legal Aid NSW, you will be part of a dynamic team dedicated to delivering high-quality services to the community. The role offers a range of benefits, including:

  • A competitive salary ranging from $116,211 to $128,061 + super
  • A permanent full-time opportunity with hybrid and flexible work options, remote available
  • The opportunity to work on challenging projects and make a real difference in the lives of others

For further information, please refer to the role description.



  • Sydney, New South Wales, Australia Macquarie Full time

    Role OverviewAs a Senior Service Designer at Macquarie, you will play a key role in shaping experiences for clients, intermediaries, and staff. You will work closely with channel stakeholders to frame problems or opportunities by understanding and articulating client and staff experiences, mapping systems, diagnosing and clarifying issues and optionality,...


  • Sydney, New South Wales, Australia Thoughtworks Full time

    About the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at Thoughtworks.You will play a key role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services.As a Senior Experience Designer, you will be responsible for collaborating with small,...


  • Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly skilled Senior Experience Designer to join our team at Westpac Group. As a Senior Experience Designer, you will play a key role in shaping the customer experience across our digital products and services.Key ResponsibilitiesInspire and mentor junior team members to help them grow and develop in their careers.Support...


  • Sydney, New South Wales, Australia Switch Full time

    OverviewWe are seeking an experienced Senior Experience Designer to join our team at Switch. As a key member of our design team, you will play a critical role in shaping the user experience for our customers.Main Duties & ResponsibilitiesDig deep into customer needs through market analysis and customer research to inform design decisions.Design and iterate...


  • Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    We are seeking a highly skilled Senior Service Designer to join our team at Allianz Australia Services Pty Ltd.About the Role:This is an opportunity to work on comprehensive research to understand customer needs, market trends, and the competitive landscape.You will lead end-to-end journey mapping, covering all touchpoints including communications,...


  • Sydney, New South Wales, Australia Macquarie Full time

    Role OverviewWe are seeking a Senior Service Designer to join our Strategic and Service Design team in the Banking and Financial Services division. As a Senior Service Designer, you will play a key role in understanding and shaping experiences for clients, intermediaries, and staff.Key ResponsibilitiesUnderstand and articulate client and staff experiences,...


  • Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a talented Senior User Experience Designer to spearhead our digital product design initiatives. The ideal candidate will bring a strong design background and a passion for crafting user-friendly interfaces that enhance digital experiences.Key Responsibilities:Develop user-centered design concepts and prototypes for digital products and...


  • Sydney, New South Wales, Australia Woolworths Full time

    About UsWe are Woolworths Group, a leading retailer in Australia and New Zealand, with a shared Purpose of 'creating better experiences together for a better tomorrow'. Our Purpose drives our ambition to innovate and improve the food and everyday needs of our customers.Senior Service Designer RoleWe are seeking a Senior Service Designer to join our dynamic...


  • Sydney, New South Wales, Australia Onset Group Full time

    Job Title: Senior Service DesignerJob Description:We are seeking a Senior Service Designer to join our team at Onset Group. As a Senior Service Designer, you will be responsible for enhancing the customer experience across our offerings by understanding the voice of the customer and business structures through a UX lens.Key Responsibilities:Continuously...


  • Sydney, New South Wales, Australia Onset Group Full time

    Job Title: Senior Service DesignerJob Summary:We are seeking a Senior Service Designer to lead the design of innovative, customer-first service strategies that align with business goals. As a key member of our team, you will work closely with cross-functional teams to execute customer research and deliver insights that shape decision-making.Key...


  • Sydney, New South Wales, Australia Senior Full time

    Job SummaryWe are seeking a highly skilled Senior Data Engineer to join our team in designing and building cloud-based data solutions. As a key member of our engineering team, you will be responsible for delivering innovative data pipelines, data warehouses, and machine learning solutions on Google Cloud Platform.About the RoleThe ideal candidate is a...


  • Sydney, New South Wales, Australia Onset Group Full time

    Job Title: Senior Service DesignerAt Onset Group, we're seeking a Senior Service Designer to lead the design of innovative, customer-first service strategies that align with business goals. As a key member of our team, you'll be responsible for developing strategic roadmaps that translate insights into innovative customer solutions.Key...


  • Sydney, New South Wales, Australia Pepper Financial Services Group Full time

    About the RoleWe are seeking an exceptional Senior Digital Experience Designer to join our team at Pepper Financial Services Group. In this role, you will be responsible for designing and delivering world-class digital customer experiences.Key ResponsibilitiesDesign and develop high-fidelity designs, wireframes, and prototypes to test and communicate ideas...


  • Sydney, New South Wales, Australia TPG Telecom Full time

    At TPG Telecom, we're on a mission to revolutionise the way our customers experience our products and services.We're seeking an experienced Service Design and Experience Leader to join our team in Sydney.About the RoleThis is a key leadership position that will play a critical role in shaping the future of customer experience across our organisation.The...


  • Sydney, New South Wales, Australia Nuix Full time

    Discover a dynamic role at Nuix, where innovation meets impact.We're on a mission to empower our customers to find truth in the digital world, and we need your expertise as a Senior User Experience Designer to help us achieve this vision. With a strong background in UX design for software and web applications, you'll collaborate with product owners and...


  • Sydney, New South Wales, Australia Qantas Group Full time

    Job OverviewWe are seeking a visionary leader to spearhead our service, user, and experience design strategy. This pivotal role is responsible for the ideation, human-centered design, and delivery of digital and physical experiences across the entire customer journey.About the RoleThis Senior Director of Experience Design will oversee all design-related...


  • Sydney, New South Wales, Australia Atlassian Full time

    About UsAt Atlassian, we're passionate about empowering teams to achieve their goals. Our software solutions are designed to facilitate collaboration and productivity.We're a distributed-first company, which means our teams can work from anywhere – whether that's an office, home, or a combination of both. This flexibility allows us to attract talented...


  • Sydney, New South Wales, Australia Eucalyptus Full time

    About EucalyptusEucalyptus is a digital healthcare company that aims to revolutionize the healthcare experience. Our mission is to solve the world's biggest healthcare challenges by combining technology, design, and operational excellence.Job OverviewWe are seeking a Senior Product Designer to join our Product and Design team. As a Senior Product Designer,...


  • Sydney, New South Wales, Australia Charterhouse Full time

    About the RoleWe are seeking a highly skilled UX Designer to join our team at Charterhouse. As a UX Designer, you will play a pivotal role in shaping the modernisation of our existing system, streamlining existing processes to align with our digital transformation objectives.About the TeamYou will be part of an agile, cross-functional team, collaborating...


  • Sydney, New South Wales, Australia SG Fleet Full time

    At SG Fleet, we are a financial services company that specializes in fleet management, vehicle leasing, and salary packaging. With a presence across Australia, the UK, and NZ, our total portfolio under management is $2.5 Billion and we have over 1200 employees.We offer a range of benefits to support the well-being of our employees, including up to four extra...