Service Desk Consultant

3 weeks ago

Brisbane, Australia Atturra Full time

Career Development, Career Mentorship opportunities
- Employee benefits, recognition, and wellbeing platform
- Support for family and caring responsibilities,including paid parental leave

**Why is this an exciting opportunity?**

Atturra is an Australian owned ASX-listed advisory and IT solutions provider, giving you a strong foundation to fulfil your career ambitions.

We currently have 700+ professionals working across Australia, New Zealand and Singapore, who are using innovation to lead the way.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

**What our people say**:
**_“We are working towards a very bright future.”_**

**_“It's a company with vision and a promising future.”_**

**The transformation you’ll experience**

At Atturra you’ll be working on some of the highest profile transformation and technology projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people’s lives, allowing you to build the future, together.

**Why you’ll love working here**

**Culture of possibility**
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.

**A strong set of company values**
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

**Valuable employee benefits**
- Employee benefits, recognition, and wellbeing platform
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry certifications and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered

**What our people say**:
**_“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”_**

**What you’ll be doing**

We are seeking a talented and energetic professional to join our Service Desk Team. This person must be able to communicate with a variety of different clients and must have strong analytical skills. The ability to work in a cohesive team (Atturra and the client team) is important for this role.

This is a permanent full-time role, preferably based in our Brisbane office. However remote applicants will be considered.
- Deliver support analysis & troubleshooting, software testing, advice on best practices.
- Take ownership of tickets and diligently monitor Service Desk SLA’s ensure all tickets are responded to promptly and regularly.
- Contribute to authoring documentation & how to guides.
- Contribute root cause analysis as required to address recurring incidents.
- Work with other senior consultants and managers to facilitate the overall happiness of clients.
- This role does include a rotating after hours on call component for which an allowance is paid. Average call volume less than one per week, usually after 6am.

**What will make you successful in this role?**
- Application support experience with QAD ERP system.
- Previous experience working in a Help Desk environment; capable of and handling competing priorities.
- Previous experience working within the manufacturing industry is desirable.
- An alignment with our company values.
- Proven ability to perform Analysis, Design, Configuration and Test activities for QAD ERP solutions.
- Must have effective written and verbal communication skills, with both technical and non-technical audiences.
- A passion and drive for continuous learning and self-improvement.
- Ability to work in an ever-evolving and fluid solution-focused environment.
- A strong desire to exceed client expectations.
- Previous experience working in a Help Desk environment.

**How to apply**

Careers | Atturra

**_Recruitment Agencies/Headhunters:_**
- We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team fo

  • Service Desk

    2 weeks ago

    Brisbane, Australia Office of Industrial Relations Full time

    Key responsibilities In the role of Service Desk and Testing Consultant you will undertake activities relating to the installation, configuration and maintenance, testing, administration and support of Information Technology and Telecommunications to meet the needs of the Office of Industrial Relations. **Accountabilities include**: This role reports to the...

  • Service Desk Officer

    3 weeks ago

    Brisbane, Australia Modis Full time

    12 months contract must have technical knowledge background to work within a dynamic team environment. **Service Desk Officer** - 12-month contract - Customer service experience working in a large Queensland government department - Experience with Ivanti Service Manager Service Desk software or similar Are you an experienced Service Desk Officer with...

  • Service Desk Officer

    7 days ago

    Brisbane, Australia Parliamentary Service Full time

    Are you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...

  • Service Desk Manager

    2 weeks ago

    Brisbane, Australia Titan ICT Full time

    **Job Category**:Help Desk & IT Support (Information & Communication Technology)**Job Type (PT / FT)**:Full Time**Job Location**:Brisbane**Contract Type**:Permanent**About us**: Titan ICT is an Australian-owned company specialising in strategic ICT advice, systems integration and technical support services. With a proud record of delivery since 2003, we have...

  • Service Desk Officer

    2 weeks ago

    Brisbane, Queensland, Australia Modis Full time

    12 months contract must have technical knowledge background to work within a dynamic team environment.Service Desk Officer 12month contract Customer service experience working in a large Queensland government department Experience with Ivanti Service Manager Service Desk software or similarAre you an experienced Service Desk Officer with experience in...

  • Service Desk Officer

    3 months ago

    Brisbane, Australia Akkodis Full time

    **About the role** Are you prepared to step into an engaging role that recognizes your expertise and provides opportunities for advancement? We're looking for a skilled and motivated individual to join our Customer Service team as a Service Desk Officer. **Responsibilities** - Demonstrated track record of delivering exceptional customer service to a...

  • Desk Consultant

    1 month ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Desk Consultant - **Fun, supportive and collaborative team environment**: - **Access to limitless career, learning and development opportunities**: - **Enviable employee benefits across banking, travel, family and health care** **Your Team** Global Technology Services (GTS) is a dynamic and innovative team dedicated to delivering cutting-edge solutions...

  • Desk Consultant

    4 weeks ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    Desk Consultant - **Fun, supportive and collaborative team environment**: - **Access to limitless career, learning and development opportunities**: - **Enviable employee benefits across banking, travel, family and health care** **Your Team** Global Technology Services (GTS) is a dynamic and innovative team dedicated to delivering cutting-edge solutions...

  • IT Service Desk Consultant Level 1

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Treasury Full time

    Queensland Treasury is looking for an experienced IT Service Desk Consultant | Level 1 / 2 to join the Information Services team.This is a great opportunity to join a vibrant team delivering quality frontline support services to Treasury's ICT clients.You will be resolving or coordinating the resolution of incidents and fulfilment of service requests to and...

  • Desk Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time

    Desk Consultant- Fun, supportive and collaborative team environment:Access to limitless career, learning and development opportunities:- Enviable employee benefits across banking, travel, family and health careYour TeamGlobal Technology Services (GTS) is a dynamic and innovative team dedicated to delivering cutting-edge solutions in the ever-evolving...

  • Service Desk

    4 weeks ago

    Brisbane, Australia Office of Industrial Relations Full time

    Key responsibilities In the role of Service Desk and Testing Consultant you will undertake activities relating to the installation, configuration and maintenance, testing, administration and support of Information Technology and Telecommunications to meet the needs of the Office of Industrial Relations. **Accountabilities include**: - Provide first and...

  • IT Service Desk Analyst

    2 months ago

    Brisbane, Australia Novotech Asia Full time

    **About Novotech** Novotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives. Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas. Our...

  • IT Service Desk Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Novotech Asia Full time

    About NovotechNovotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives.Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas.Our people are...

  • Service Desk Officer

    3 weeks ago

    Brisbane, Australia HAYS Full time

    Service Desk Officer with State Government **Your new company** Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their flourishing service desk. With a 12-month contract available, you don't want to miss out on this opportunity! **Your new role** As the Service Desk Officer, you will...

  • Service Desk

    2 weeks ago

    Brisbane, Queensland, Australia Office of Industrial Relations Full time

    Key responsibilitiesIn the role of Service Desk and Testing Consultant you will undertake activities relating to the installation, configuration and maintenance, testing, administration and support of Information Technology and Telecommunications to meet the needs of the Office of Industrial Relations.Accountabilities include: Provide first and second level...

  • Service Desk Level 1

    2 weeks ago

    Brisbane, Australia Wattsnext group Full time

    Are you someone passionate about technology? Do you enjoy helping customers? If so, we have the perfect role for you._ One of our valued clients is a national IT services consultancy that transforms business with technology. Not your stock standard MSP, they design and build IT platforms for competitive advantage, and they are particularly focused on the...

  • Desk Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Commonwealth Bank Full time

    **DE?K ConsultantThe End User Experience Platform vision is 'Driving better experiences for our colleagues'. We are responsible for enabling our colleagues to work from any device anytime, anywhere. The EUX team consists of approximately 650 staff, with a mix on internal and vendor resources.Do work that mattersDE?K is an onsite specialist IT Support...

  • Desk Consultant

    1 month ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    **Fun, supportive and collaborative team environment**: - **Access to limitless career, learning and development opportunities**: - **Enviable employee benefits across banking, travel, family and health care** **Your Team** Global Technology Services (GTS) is a dynamic and innovative team dedicated to delivering cutting-edge solutions in the...

  • Desk Consultant

    4 weeks ago

    Brisbane, Australia Commonwealth Bank of Australia Full time

    **Fun, supportive and collaborative team environment**: - **Access to limitless career, learning and development opportunities**: - **Enviable employee benefits across banking, travel, family and health care** **Your Team** Global Technology Services (GTS) is a dynamic and innovative team dedicated to delivering cutting-edge solutions in the...

  • Service Desk Analyst

    1 month ago

    Brisbane, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** As our Managed Services team grows, we're on the...