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Desk Consultant

4 months ago

Brisbane, Australia Commonwealth Bank of Australia Full time

**Fun, supportive and collaborative team environment**:

- **Access to limitless career, learning and development opportunities**:

- **Enviable employee benefits across banking, travel, family and health care**

**Your Team**

Global Technology Services (GTS) is a dynamic and innovative team dedicated to delivering cutting-edge solutions in the ever-evolving technology landscape. With a relentless focus on customer satisfaction, our talented team value the End User Experience, thus combine expertise and creativity to provide comprehensive IT services that deliver great outcomes for our customers and colleagues. From infrastructure management to cloud solutions, cybersecurity to data analytics, GTS are transforming challenges into opportunities and shaping the future of banking technology.

**Do work that Matters**

Our vibrant De?k team are multi-skilled tech specialists, providing exceptional onsite IT support for our colleagues.

As a De?k Consultant, you'll be assisting users with a wide range of technical queries, from troubleshooting hardware and software problems to providing guidance through system upgrades and installations.

Your passion for technology, coupled with excellent customer service and communication skills, will empower you to deliver top-notch assistance and ensure a seamless technology experience for our end users.

**Your Contribution**

Whether it's resolving complex technical challenges or sharing your knowledge through workshops and training sessions, your contributions at De?k will make a meaningful impact. To achieve this, you role may include;
- Interacting with colleagues in person and providing specialist technical support on devices, providing user guidance in a friendly and respectful manner
- Keeping colleagues up to date with user queries and resolution timeframes
- Working in line with service levels, call priorities, call handling procedures, escalation procedures and interface policy with other support groups
- Recording service requests, incidents and completions on ServiceNow
- Assisting the wider IT Service Desk function by monitoring and actioning tickets, calls and tasks in the shared mailbox

**Your Skills and Experience**
- Technical troubleshooting competence across MS Windows and Mac iOS
- Knowledge of MS Active Directory management, AzureAD and Office 365
- Modern Workplace mobility management including Intune, SCCM and Autopilot deployment
- Knowledge in MS Defender & Desktop Security
- Excellent communication and customer service skills
- Experience with ServiceNow as well as a working knowledge of the ITIL framework preferred

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Advertising End Date: 14/03/2024