Service Desk Officer

1 week ago


Brisbane, Queensland, Australia Modis Full time
12 months contract must have technical knowledge background to work within a dynamic team environment.

Service Desk Officer

  • 12month contract
  • Customer service experience working in a large Queensland government department
  • Experience with Ivanti Service Manager Service Desk software or similar
Are you an experienced Service Desk Officer with experience in problem solving and troubleshooting techniques?

Role Responsibilities:

  • Customer service experience working in a large Queensland government department
  • Experience with Ivanti Service Manager Service Desk software or similar
  • Experience with Amazon Connect call management software or similar
  • Experience in supporting Apple and Android mobile devices using InTune
  • Experience providing excellent customer service to a diverse client base
  • Advanced communication skills in responding to clients with various backgrounds. e.g. Executives, Scientists, field workers,
  • Experience in problem solving and troubleshooting techniques
  • Technical knowledge background to work within a dynamic team environment

Essential

  • Microsoft exchange
  • Microsoft active directory
  • Microsoft windows desktop and tablet operating systems
  • Microsoft 365 product suite
  • Citrix
  • Data network communications
  • Mobile technologies (Android, iPhone and iPad)
  • Use of InTune Company Portal and RSA SecurID tokens for mobility solutions.
  • Ivanti service desk software (or similar)
  • Amazon Connect call centre software (or similar

Desirable

  • Provide quality first point of contact for customers for ICT incidents and requests.
  • Respond to requests and incidents following the defined processes, including escalation procedures.
  • Maintain Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk

Benefits

  • Rewarding projects
  • Attractive rates

Joining Modis as a Consultant

  • No payrolling processing fees
  • Upskilling opportunities and training discounts
  • Consultant gatherings events
  • MODIS SME meet ups/information sessions
  • EAP Support Program
  • Dedicated Account Management Support Team

About Us
Modis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation.

By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Modis enables businesses to progress, scale and perform.

Modis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies,


Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services and Industrial Manufacturing.

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