Premier Customer Care Representative

4 months ago

Mascot, Australia TNT Express Full time

**About the role**
- Plan and organise your own work on an hourly / daily basis
- Run and provide customised reporting
- Own and manage claims until resolution
- Handle escalated or more complex issues
- Follow predefined procedures and processes to resolve issues
- Support the design, review and implementation of processes and procedures
- Develop strong relationships with internal and external stakeholders

**Experience & Abilities required**
- Two (2) years’ experience in customer service & interaction
- Microsoft Office / PC skills
- Strong written and verbal communication skills
- Positive attitude with a customer service mindset
- The ability to take initiative to deliver the best solutions
- Team player who is collaborative and supports others

**The Benefits**
- Comprehensive training programs & ongoing support
- Safety Above All Culture
- Excellent career progression opportunities with a global organisation
- Eligible for tuition assistance, travel discounts, employee assistance programs, recognition and award programs*

**The Company**

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.
- Permanent employees upon 6 months of service

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