Customer Care Representative

2 weeks ago

Mascot, Australia Boston Scientific Corporation Full time

**Work mode**:Hybrid**Onsite Location(s)**:Mascot, AU- ABOUT THE ROLE- We have a 12-month contract opportunity available in our friendly and supportive Customer Care team based in our Head Office in Mascot. This is an exciting and varied role where you be actively supporting our customers and field-based teams to deliver high quality patient outcomes. If you have previous customer service experience we would love to hear from you- This role works within the Customer Care Team to achieve customer focus objectives relating to: order handling, billing enquiries, complaint handling as well as customer, doctor and patient enquiries. This role is to provide both internal and external customers with a high level of customer service with the focus being around the interaction on top of the transaction.- WHAT WILL YOU BE RESPONSIBLE FOR?- Effectively manage enquiries from both internal and external customers through a range of different communication methods
- Process incoming orders for customers according to specific requirements, including consignment orders, sales representative inventory requests, loan kits, free of charge deliveries and returns
- Providing a high level of service and responsiveness with all enquiries including but not limited to order and delivery follow up, product availability, pricing, invoicing queries, disputes or discrepancies
- Run reports as necessary
- Maintain documentation in accordance with quality and financial audit requirements
- Work in adherence to quality and compliance processes
- To represent Boston Scientific values and perform your role with integrity
- Contribute to a positive team environment and provide colleagues with support
- KEY COMPETENCIES REQUIRED FOR SUCCESS- Essential Competencies- Communication
- Articulate and express desired outcomes to a customer and/or colleagues- Team player
- Build successful relationships with other team members and willing to put the needs of the team ahead of their own. Demonstrates proficient communication, and partnership in interactions with others.- Customer focused
- Has customers front of mind regarding every decision and output as a team. Identifies internal / external customer needs and ensures the effective delivery of high-quality solutions, products and services that meet or exceed customer expectations- Adaptability
- Responds resourcefully, flexibly and positively when faced with new challenges and demands. Being able to juggle stressful/busy work environments and can adapt to change. Demonstrates resilience and able to recover quickly from difficult situations- Desired Competencies- Planning & Prioritisation
- Establishes realistic work plans with deliverables and due dates. Assess a task and rank it in terms of urgency.- Courage
- Makes decisions and stands behind them in the pursuit of customer care excellence. Confronts problems directly, taking action and being decisive.- Risk taking
- Takes calculated risks where needed to achieve a goal and do what is right to achieve success.- Relationship building
- Builds strong bonds with business partners and customers to ensure we are considered reliable and valuable partners.- Innovation
- Challenges existing processes with the intent of finding improvement. Generates innovative ideas and solutions to problems.- Analytical skills
- Breaks down a task or problem into smaller elements to solve of complete the problems or tasks. Focuses on the most critical information needed in order to understand problems.- Self Development
- Continuously seeks to develop skills, knowledge & behaviors that lead to increased performance- SKILLS AND QUALIFICATIONS- Experience in a similar customer facing role
- the ability to understand customer needs
- Computer literacy
- Data entry speed
- ATTRIBUTES FOR SUCCESS- Customer focus
- Sympathy / Empathy
- Problem solver
- Sense of urgency
- Positive attitude
- Advocates for organization
- Positive influence on team

**This is the Boston Scientific EVP**
- It’s personalWe understand that choosing the right place to work is an important decision. It’s not just about the company, it’s about finding your purpose and a place to grow.- We crave meaningful results so if you are a natural problem-solver, we need your heart, imagination, courage and spirit to help us make a meaningful difference to people’s lives. We’ll give you the opportunity to harness all that’s within you by working with diverse and high-performance colleagues, tackling some of the most important health industry challenges.- Boston Scientific has the capacity to improve the lives of millions of people around the world and because we reach so many, you can feel proud that this may include your own friends and family. Our agile approach and winning spirit mean that we will treat you as an individual, recognizing that your aspirations and goals are personal to you.- Everyone at Boston Scientific has consciously chosen to be a part of the work that we do. You and your collea

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