Premier Customer Care Representative

4 weeks ago

Mascot, Australia TNT Express Full time

**Who are we?**

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next

We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

**Our Values**

Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

**What you’ll be working on**
- Plan and organise your own work on an hourly / daily basis
- Run and provide customised reporting
- Own and manage claims until resolution
- Handle escalated or more complex issues
- Follow predefined procedures and processes to resolve issues
- Support the design, review and implementation of processes and procedures
- Develop strong relationships with internal and external stakeholders

Post Code: 2020 | Mascot

**What you will bring to the team**:

- Previous experience in customer service & interaction
- Microsoft Office / PC skills
- Strong written and verbal communication skills
- Positive attitude with a customer service mindset
- The ability to take initiative to deliver the best solutions
- Team player who is collaborative and supports others

**What you can expect to get**

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance
- Health & wellness, employee assistance, corporate events, and rewards and recognition programs
- Special employee discounts on computers, electronics, medical insurance, travel packages, and much more

**Equal opportunities**

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

**Interested?**

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

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