Technical Training Specialist

5 months ago

Sydney, Australia Employee Matters Pty Ltd Full time

Work For a Market Leader in Drinking Water Systems
- Looking to get off the tools and into a training position?
- Great salary package + bonuses

**About the company**

Zip, Waterlogic, & Purezza are all part of the Culligan Group, the global leader in clean water solutions and services. We are a world-leading designer and manufacturer of instant boiling, chilled and sparkling filtered water solutions and bottle free water solutions.

Together we make a real difference to the health and wellness of all people throughout the world by providing clean, safe, great tasting water; by reducing the use of single use plastics and by having a positive impact on people and the planet in the way that we do things.

**About the role**

As a technical training specialist your role will be focused on the delivery of technical & trouble shooting assistance, detailed product, parts information and warranty assistance to a broad base of internal and external stakeholders via phone calls and cases management in our CRM and training sessions.

Your service experience and knowledge of the Zip product range will well equip you to provide a high level of fault finding client indifferences. Whilst supporting and developing internal stakeholders (Customer Care, Sales & Service teams) through front line support and training sessions for the internal team.

Additionally, you will be required to provide training and support for External stakeholders onsite and offsite from time to time.

The overall purpose of the role is to better equip our staff and client’s to deliver a greater customer experience and

strengthen our brand position.

**Skills & experience**
- Trade qualified: Either: Electrician, Plumber, Refrigeration Mechanic or Appliance Servicing. (highly desirable)
- Cert 4 in Training and Assessment or willing to obtain (highly desirable)
- Good collaboration between internal and external parties
- High organizational and time management skills
- Developing and training of others
- Excellent presentation and communication skills
- CRM knowledge and sound computer skills
- Current drivers licence
- An Australian resident and eligible to go through a security clearance

**Benefits**:

- Work vehicle, uniform, Laptop, Mobile Phone provided
- Access to a rewards platform, giving all staff access to in-store and online savings from scores of retailers around Australia and New Zealand
- Employee Discounts on Zip products and services
- Access to an Employee Assistance Program (EAP)
- Refer a friend and be rewarded
- A company passionate about the environment, hygiene, technology, and professional and quality
- Summit Fleet offers Zip/Waterlogic employees the ability to access novated car leases.
- Commitment to ongoing learning and development, including Leadership and Career Development programs
- Reward and recognition programs (The 5C’s Excellence Award/Employee of the Year Award/Service Awards)

Zip Water requires employees to be fully vaccinated against Covid-19 to ensure the safety and wellbeing of our people and due to the requirements of our valued customers.

A pre-employment medical, including a health, drug and alcohol assessment, is required for this position and is part of our selection process.

**How to apply**
If this role appeals to you, please click APPLY now.

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