Customer Service

3 days ago


Brisbane, Australia Next Level Consulting Solutions Full time

Dynamic and unique working environment
- Working with all sorts of consumer goods
- Very busy place of work

**Customer Service Team Member**

**The things we are looking for are characteristics, much more than experience**:

- People who can make a connection with what the customer is looking for - we aren’t here to give the customer something they don’t want. Just to make the sale. Its about making the connection with the customer and seeing if we can give them what they want
- Socially aware - a person with empathy who is able to think about things from all sorts of points of view. You will deal with all sorts of people - so we need you to be able to engage with people of all types and backgrounds
- Someone who is positive - someone who can find a positive path forward from whatever situation arises. It’s not always going to be easy dealing with people. That’s just a fact of life, but we can control our own outlook on life and give things the best possible chance to work out right
- Someone that is patient - there is a fairly extensive training process. So, we are looking for a person who is comfortable taking whatever time is required to learn the ropes.
- A workplace where each day is truly different and unique
- Genuine support from management
- But an appreciation and commitment to a work/life balance
- A training process that is extensive, specific, and enabling
- And a proven path towards professional development if that’s what you are looking for

To be clear, we are advertising for a position within the pawnbroking industry, so we do need someone who is comfortable talking with people who bring their items into the store to sell or loan against. Whilst we appreciate that as with any line of work, this significant part of our economy isn’t for everyone. However, if you are the right profile of person, you could be pleasantly surprised. In these times, this sector is now bound by unprecedented levels of regulations. And it’s an industry that has become mainstream and popular due to many years of exposure on national and international television.

**You will need to be okay with us**:

- Talking to 2 x referees that you have worked for in the past
- Running a National Police check
- Going through a behavioral test online

**


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