Customer Service Manager

5 months ago

Brisbane, Australia ARG Workforce Full time

Full Time Positions
- Attractive Salary
- Immediate Start

**Responsibilities of this role include**:

- Ensuring the service department policies, procedures and standards are being administered by all staff;
- Reviewing existing customer service policies and procedures and assisting with updates and refinements
- Providing advice and assistance to customers on all after-sales matters relating to vehicles, parts and service and addressing any and all concerns within the scope of works provided;
- Coordinate and participate with investigating and solving customers' problems and complaints, which may be complex or long-standing problems that have been passed on by customer service assistants, including delegating and assisting with the handling of customer complaints or any major incidents; Issuing compensation to customers;
- Reviewing, developing and implementing systems to maintain accurate records of discussions or correspondence with customers; analyzing statistics or other data to determine the level of customer service provided;
- Liaise directly with the key management staff at their OEMs/brands’ offices in Australia to understand and manage implementation of service offerings.
- Ensure that the dealership meets its OEM franchise obligations whilst maximizing customer communication and experience.
- Developing feedback or complaints procedures;
- Support business growth and development.

**Role Requirements**:

- Formal qualifications at Diploma level or higher in Business Management, Client Management / Retention or similar will be highly favoured
- At least two (2) years of relevant employment experience required in addition to formal qualifications, or at least five (5) years of relevant employment experience.
- Effective English communication and presentation skills
- Ability to convey complex information or ideas to clients clearly
- Knowledge of customer relationship management including assessing customer needs, meeting customer expectations and evaluation of customer satisfaction
- Strong analytical and creative skills, and an understanding of consumer thinking.
- Computer literate relevant to systems within this type of business.
- QLD drivers license or ability to obtain.
- Salary will be $70,000-$85,000 depending on experience and the position. These are Full Time positions, with an immediate start._
- Thank you._

  • Stewarding Supervisor | Waste Manager

    2 months ago

    Brisbane, Australia Waste Manager Full time

    Stewarding Supervisor – Waste Manager Are you our next rising star?     Join our team as a Stewarding Supervisor – Waste Manager at The Star Brisbane .   The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on...

  • Appliance Service Technician

    4 weeks ago

    Brisbane, Queensland, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a leading provider of appliance solutions, and we are seeking a skilled Appliance Service Technician to join our team covering Brisbane South.As a trusted and customer-focused professional, you will be responsible for delivering high-quality service repairs to our clients, ensuring their satisfaction...

  • Appliance Service Technician

    6 days ago

    Brisbane, Queensland, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    Company OverviewFisher & Paykel Customer Services Pty Ltd is an iconic Australasian brand with a global presence. Our strong local heritage inspires a culture of curiosity and passion to develop solutions that put people first.We value being trusted, sustainably minded, innovative, generous, and curious. As a team, we take a collaborative approach, fostering...

  • Building Manager

    3 months ago

    Brisbane, Australia The Onsite Manager Full time

    **Building Manager - TENDER OPPORTUNITY!!**: **No**: **Full Time Management employment, Brisbane City **QLD****: The Body Corporate for The Metropolis CTS 30418 seeks a dedicated and proactive Building Manager to provide 364 days of management services and to monitor and carry out the day-to-day cleaning and maintenance operations of the lots and common...

  • Customer Service Manager

    1 month ago

    Brisbane, Queensland, Australia Rentokil Initial Full time

    About Rentokil InitialRentokil Initial is a leading global company with a presence in 66 countries and a team of 36,000 colleagues. We offer a wide range of learning and development programs for our employees to enhance their skills.About the RoleThe Customer Service Manager will lead and empower a team to deliver a consistent "wow" experience to our...

  • Customer Service Manager

    6 months ago

    Brisbane, Australia Vytelle Full time

    **Job Title**:Customer Service Manager **Company**:Vytelle **Reporting to**:Regional Director Australia/NZ **Location**:Brisbane **Salary Range**:$90,000 - $105,000 AUD **Status**:Full-time exempt ABOUT VYTELLE We are a global precision livestock company reshaping how cattle producers worldwide unlock animal performance. Our portfolio includes world...

  • Customer Service Manager

    6 months ago

    Brisbane, Australia Vytelle Full time

    **Job Title**:Customer Service Manager **Company**:Vytelle **Reporting to**:Regional Director Australia/NZ **Location**:Brisbane **Salary Range**:Commensurate with Experience **Status**:Full-time exempt ABOUT VYTELLE We are a global precision livestock company reshaping how cattle producers worldwide unlock animal performance. Our portfolio includes...

  • Customer Service Manager

    5 months ago

    Brisbane, Australia Imoova Full time

    Imoova is the worlds largest vehicle relocation marketplace. We are a rapidly growing small business based in Brisbane. We are looking for a customer service manager to improve our customer services, manage our casual support staff and innovate on how we can provide the best experience possible for our customers. We are looking for someone who is able to do...

  • Customer Service Manager

    1 month ago

    Brisbane, Queensland, Australia Drakes Supermarkets Full time

    Unlock Your Potential in a Dynamic Retail EnvironmentDrakes Supermarkets is a family-owned and operated private company, and Australia's largest independently-owned supermarket chain. We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager.About the RoleLead a team of customer service representatives...

  • Catering Services Manager

    6 months ago

    Brisbane, Australia Parliamentary Service Full time

    **About us**: Parliamentary Catering Services provides innovative and cost-effective catering services for Members of Parliament, official guests, staff of the Parliamentary Service and approved guests. Catering Services operates in a semi-commercial environment within the public sector. A unique opportunity exists at Queensland Parliament for a Catering...

  • Customer Service Manager

    5 months ago

    Brisbane, Australia HAYS Full time

    Permanent job in Brisbane Southside with a great salary on offer and the ability to grow and develop **Your new company** Due to growth and movement within the team, this large and internationally recognised company based in Brisbane’s Southern Suburbs is seeking a Customer Support Manager to join their team on a full-time permanent basis. This...

  • Manager, Customer Services

    2 months ago

    Brisbane, Australia StandardAero Full time

    Key Accountabilities - **Client Relationship Management**: Serve as the main point of contact by developing and maintaining strong relationships with the customer and key stakeholders and provide guidance on contractual matters and dispute resolution. - **Contract Management**: Approve, execute, and manage the entire contract lifecycle. Ensure contractual...

  • Customer Service Manager

    1 month ago

    Brisbane, Queensland, Australia Standard Aero Full time

    Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with customers and key stakeholders, providing guidance on contractual matters and dispute resolution.Contract Management: Approve, execute, and manage the entire contract lifecycle, ensuring contractual accountability and providing resolution services.Account...

  • Manager, Customer Services

    2 months ago

    Brisbane, Australia Standard Aero Full time

    Key Accountabilities Client Relationship Management : Serve as the main point of contact by developing and maintaining strong relationships with the customer and key stakeholders and provide guidance on contractual matters and dispute resolution. Contract Management : Approve, execute, and manage the entire contract lifecycle. Ensure contractual...

  • Customer Service Manager

    2 weeks ago

    Brisbane, Queensland, Australia Bed Bath N' Table AU Full time

    About UsBed Bath N' Table is an Australian owned family run business where our passion is to help customers create their dream home. With over 180 stores across Australia, New Zealand, and Singapore, our team of driven individuals are part of an exciting journey.The OpportunityWe are looking for a Customer Service Manager in Cairns DFO to support the...

  • Customer Service Manager

    2 months ago

    Brisbane, Australia Rentokil Initial Full time

    ABOUT THE COMPANY Rentokil Initial has a fantastic opportunity for a Customer Service Manager for various businesses to join our team based in Brisbane. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and...

  • Customer Service Manager

    3 weeks ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    Do more, dream more, become more.About Bendigo and Adelaide BankWe're a bank that's big enough to offer every opportunity, but not so big that we lose the community feel that we're famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. We're passionate about supporting our customers, giving back, and...

  • Customer Service Manager

    2 months ago

    Brisbane, Australia Rentokil Initial Full time

    ABOUT THE COMPANYRentokil Initial has a fantastic opportunity for a Customer Service Manager for various businesses to join our team based in Brisbane. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and...

  • Customer Service Account Manager

    2 weeks ago

    Brisbane, Queensland, Australia KBH Solutions Full time

    Job Title: Customer Service Account ManagerAt KBH Solutions, we are seeking a highly skilled and experienced Customer Service Account Manager to join our team. As a Customer Service Account Manager, you will be responsible for handling a high volume of customer inquiries, providing exceptional customer service, and resolving complex issues.Key...

  • Customer Service Manager for Logistics

    1 week ago

    Brisbane, Queensland, Australia People Group Full time

    About the RoleWe are seeking an experienced Customer Service Manager to oversee our customer service operations and ensure exceptional service delivery across all interactions.Key Responsibilities:Manage customer information, account credit statuses, and provide proactive updates on delivery schedules, shipment queries, and service requirements.Collaborate...