Aps5 Complaints Officer

7 months ago


Melbourne, Australia Talent International Full time

australia melbourne contract up to au$55.24 per hour**The opportunity**

Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS providers in accordance with legislation.

Labour Hire daily rate contract spanning an initial 24 months with the option to extend. Hourly rate on offer is $55.24 + Superannuation, to be based out of our client’s Melbourne CBD location.

**Responsibilities**:

- Assessing and monitoring complaints and other regulatory intelligence, consistent with the National Disability Insurance Scheme Act 2013 and Rules.
- Managing a caseload of complaints in connection with the provision of supports and services by Registered or unregistered NDIS providers, including the assessment of complex matters and escalating incidents for investigation or other action where necessary.
- Identifying and providing advice on trends and issues through the oversight and review of complaints received by the NDIS Commission.
- Completing assessments of complaints and other regulatory intelligence to a quality standard within agreed timeframes.
- Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability, through the provision of information about the Commission’s functions.
- Developing and maintaining strategic relationships with a large and diverse range of external stakeholders, including state and territory counterparts, service providers, and regulatory bodies to facilitate the work of the function.
- Preparing complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions.
- Contributing to a learning culture where expertise can be developed and appropriately shared.
- Contributing to supporting and building capability in a team environment through input in team and national forums.
- Have an understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.

**Please note**:
**About you**
- **Australian citizenship is a requirement to be eligible for this position**:

- Good communicator in a variety of formats
- Demonstrated experience within a Complaints environments
- Background with regulatory bodies, Disability or Government highly advantageous
- High emotional intelligence

**APPLY



  • Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$55.24 per hour **Job Type** Full Time **Ref** BBBH99760_1682320373 **Contact** Samuel Beckett **Posted** about 1 hour ago **Opportunity** Great 12 month hourly rate contract opportunities based in Broadmeadows or Geelong, APS5 level paying $55.24 per hour + Super. This is your...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**The opportunity** Our client is a community focused Regulatory Federal Government Agency. They have an exciting opportunity available for multiple APS5 Senior Complaints Officers to join the Outstanding Matters Team in resolving complaints about the quality and safety of services and supports by NDIS...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract au$43.82 - au$55.24 per hour**The opportunity** Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS 4 & 5 Ministerial Complaints Officers to join the Internal Reviews Team in ensuring the resolution of complaints are completed in a timely manner and in...


  • Melbourne, Australia DFP Recruitment Services Full time

    **Job description**: **The Organisation** *** This Government body works with people with disability, providers, and the community to deliver nationally consistent, responsive, and effective regulation of service providers. They seek to uphold the rights of, and promote the health, safety, and wellbeing of people with disability receiving supports or...


  • Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Up to AU$53.63 per hour **Job Type** Full Time **Ref** BBBH93670_1663572350 **Contact** Samuel Beckett **Posted** about 5 hours ago **Opportunity** Great full time hourly rate contract opportunities for 12 months paying $53.63 per hour + Super, with option to extend based in either Broadmeadows...


  • Melbourne City Centre, Australia HAYS Full time

    Leading Disabilty Agency **Your new company** Well-known for their positive mark in the Disability Sector, this larger Federal Government Agency is going through a period of growth aimed at developing procedures and pushing best practice. This opportunity is a visible appointment that will take your career to the next level! We are seeking a professional...


  • Melbourne City Centre, Australia HAYS Full time

    Exciting Government Opportunity! **Your new company** Is a Government agency committed to assisting vulnerable communities. **Your new role** **BASED IN BROADMEADOWS** - Managing complaints from the community, including recording, resolving and referring as needed. - Ensuring deadlines are met. - Coordinating correspondence. - Supporting day-to-day...


  • Melbourne, Australia HOBAN Recruitment Full time

    **_About Our Client_** Our client is a leading government agency dedicated to empowering and supporting Australians with disabilities. Committed to a participant-centered approach, our client plays a pivotal role in enhancing the lives of individuals with diverse abilities. **_ About the Role_** As an APS5 Level Internal Review Officer, you will...

  • Complaints Officer

    2 weeks ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH100257_1680058731 **Contact** Daniel Clifford **Posted** about 5 hours ago **The Client and Role**: We are currently working with a global financial services organisation that requires multiple Complaints Officers with experience in the superannuation...

  • Complaints Officer

    6 days ago


    Melbourne, Australia Civica UK Ltd Full time

    An exciting Permanent role is available within CJS as a full-time **Complaints Officer** This role is full time permanent role and Internal role. As a Complaints Officer, this role will see you Utilise your strong attention to detail and professional writing skills as you respond to customer queries via written correspondence. You will need to clearly...

  • Complaints Officer

    4 days ago


    Melbourne, Australia Mercer Full time

    **Complaints Officer** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...

  • Complaints Officer

    4 months ago


    Melbourne, Australia Office of the Ombudsman Victoria Full time

    Location: Melbourne | CBD Job type: Full time / 12 months Organisation: Office of the Ombudsman Victoria **Salary**: $95,102 - $107,905 Occupation: Regulatory Governance and Compliance Reference: VG/SF/ER/1818905 The role is responsible for receiving inbound contact from the public via a variety of digital channels, undertaking initial research, making...

  • Aps5 Level

    2 weeks ago


    Melbourne, Australia HOBAN Recruitment Full time

    Our client, a Federal Agency, is looking for an APS5 Level - Project Support Officer to join their team. The position is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position. You will be working full time hours, Monday to Friday...

  • Project Officer

    2 weeks ago


    Melbourne, Australia HOBAN Recruitment Full time

    The APS5 Level Project Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position. The position is required to undertake activities and tasks using available information where options are not always evident. It will be...


  • Melbourne, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our **Federal Government** client is...


  • Melbourne, Australia Cbus Full time

    Complaints Resolution Officer **About Cbus** Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund...


  • Melbourne Northern Suburbs, Australia HAYS Full time

    12-month contract | Broadmeadows | $43 per hour | Multiple roles available | Hybrid **Your new company** Operating from Broadmeadows, this Federal Government organisation are seeking multiple APS4 Complaints Officers to join their team in a full-time capacity, in a 12-month contractual basis. They are seeking suitable professionals who hold the ability to...

  • Complaints Officer

    7 months ago


    Melbourne City Centre, Australia Charterhouse Full time

    **Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service**: - **You will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer experience**: - **Initial 3 month contract | CBD location** You will be working for...


  • Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: VIC- Melbourne CBD **Secondment Until End of September** Working within a small team of data analysts, you will review and categorize customer complaints, in line with complaints classification framework. **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference...

  • Aps5 Property Officer

    2 weeks ago


    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** $53.63 per hour **Job Type** Contract **Ref** JO- 2208-559917 **Contact** Samuel Beckett **Posted** about 3 hours ago **The Client** Our highly valued client is a Federal Government agency, mobilizing a large workforce to deliver a major market transformation. **Role** This is an initial 12...