Service Supervisor

6 months ago


Melbourne, Australia Vertiv Group Corp Full time

**Who we are:
**Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.

**Why Join Us?**
- Meaningful and Fulfilling Work
- Inspiring and Caring Leaders
- Global Talent Center
- Recharge Your Potential

**Key Responsibilities**:
**Administration / Planning & Reporting**
- Provide quotes for small works, T&M, installations and start-ups
- Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
- Support field personnel in the execution of their administrative task
- Prepare and provide reports as requested by management
- Ensure timesheets are entered in the system correctly

**Management of Team**
- Coordinate and schedule the general duties of power staff and subcontractors
- Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
- Respond to customer requests for minor quotation or service advice within a timely manner.
- Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.
- Assist Customer Engineers with complex technical problems
- Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call Carry out Customer Engineer audits as required by company policy.
-

**Requirements**:

- Electrical or Electronics Trade qualification
- Supervisory/management qualification
- Interpersonal and relationship management skills
- Communication skills and commercial acumen
- Proven track record within the power industry managing a field service team
- Customer-centric
- Team player
- Well organised
- Solution oriented



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