Customer Service Consultant

2 weeks ago

University Of Melbourne, Australia Specialty - Operations Support Full time

**About Us**:
Shorty’s Liquor is the corporate destination for beverages and gifting in Australia.

It is not just what we do; it’s how we have passionately done it for over 20 years. A corporate beverage, hospitality & gifting business that is authentically customer-centric and trusted by many of Australia’s largest and most respected businesses.

Headquartered in Ultimo where we also house our second* most valuable asset - many of the most remarkable wines from around the world. *second to our team and clients, of course.
- **Work from home role that immerses you in fantastic events around the country**:

- **Great entry level role to get into corporate/sales in a large organisation (think Dan’s, BWS etc)**:

- **Role open to all applicants across the country, with 9-5 hours Mon-Sat (rotating roster)**:

- **Identify opportunities in the hospitality industry and build partnerships**

**About the Opportunity**

Our primary focus is to deliver exceptional experiences to all our customers, ensuring their special occasions are memorable and unforgettable

As the Customer Service Consultant you’ll be responsible for the sales and end to end coordination (from a beverage, gifting and delivery perspective) of weddings, conferences and other events; managing the expectations and requirements of our customers from the initial enquiry through to the conclusion of the event and follow up.

Every day in this role will bring new challenges and opportunities. You will be responsible for preparing accurate quotes and invoices, leveraging your expertise to provide expert guidance to customers regarding their beverage requirements. Your aim will be to elevate their day from ordinary to extraordinary. Furthermore, you will maintain effective communication with internal departments and external venues, ensuring seamless collaboration. Additionally, you will efficiently capitalise on potential leads, maximising every opportunity that comes your way.

**What you’ll need to succeed**
- Entry level IT skills
- Great communicator
- Ability to work isolated remaining focused on delivery of objectives
- Previous experience in hospitality/customer service/sales roles
- Ability to work from home (we provide the tools, you just need the space/internet)

**How will you be rewarded?**
- Everyday Rewards Card which gives you access to exclusive employee discounts across Woolworths, BIG W and Endeavour Group brands (BWS, Dan Murphy’s, etc) as well as discounts at our ALH Venues
- Training and development - we pride ourselves in helping you realise your potential and give you the opportunity to be innovative
- An exciting career - as our business grows, so do the opportunities for our people
- Headspace days - no meetings company wide
- Flexible working arrangements are encouraged and our norm

**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.

**We’d love to hear from You**

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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