Experience Operations Coordinator

2 weeks ago


Darlinghurst, Australia WooliesX Full time

**Experience Operations Coordinator**
- **Permanent role**:

- **Surry Hills based with WFH flexibility**:

- **Be part of exciting digital growth
**About WooliesX**
WooliesX is part of the Woolworths Group. We’re an innovation business that brings together the brightest minds in e-commerce, technology, media and data to transform the way people live and shop. We’re here to create better everyday experiences for our customers. In the big picture, and the fine detail. In moments big and small.
We’ve worked together with our partners to create all kinds of initiatives you know and love - like Everyday Rewards, one of Australia’s most popular loyalty programs.

**The Role**
Working in an agile environment you will assist with; end to end user acceptance testing, signing off functionality changes according to business suitability, overall user experience, user design and set requirements, document changes and train end users. You will also be required to support website updates and configuration changes including any incident management triage/resolution.
This is a very hands-on role with website configuration responsibility, with a number of technical conversations continually taking place with developers and tech teams to help resolve problems with the best possible solutions.

**Key Responsibilities**
- Input to the solution design of all projects to ensure suitability for the operational environment and the optimum customer experience.
- Successfully complete manual user acceptance testing for each project and flag any potential defects with the project team.
- Construct and execute test, verification and implementation plans to ensure functionality changes have no negative impact to end users.
- Assist in the deployment of new functionality to our production environment.
- Document and demonstrate to other stakeholders across the business how functionally works end to end.
- Help in the investigation and resolution of website issues reported by customers or other sources within a timely manner, and escalate if necessary.
- Complete website configuration updates and changes as required by the business with mínimal assistance.
- Provide after hours and weekend support as required.

**Who we are looking for**

We are looking for talented, enthusiastic, and highly professional individual with excellent communication and stakeholder skills, with strong attention to detail and the ability to be both a self-starter and strong team player.

Required skills and experience includes:

- Manual User Acceptance Testing (UAT)
- Writing documentation including user manuals
- Training end users on new features and functionality
- Solid experience working within an agile framework
- Content Management Systems (CMS)
- Experience working on digital platforms or projects
- Previous experience working with web and app development teams
- SQL queries and data sets
- Knowledge of HTML/CSS and JavaScript desirable
- Previous experience working in an online retail environment is highly desirable
- Tertiary qualifications and / or relevant industry certifications

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You



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