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Program Manager

2 months ago

Darlinghurst, Australia WooliesX Full time

**Programme Manager - Customer Fulfillment & Operations
- Amazing opportunity to be part of an exciting digital growth at Woolies X
- Hybrid role with WFH flexibility Drive planning, approval & optimisation of key programmes of work

**We are Woolies X
As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.

We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.

**What you'll do
The Programme Manager is responsible for the successful planning and execution of key projects across eComX Operations; mainly being our productivity including continuous improvement, availability and team experience programmes. The Programme Manager will work closely with stakeholders across the business (supermarkets, national trade and commercial teams, national people teams and national continuous improvement teams) to ensure that projects are aligned and delivered with business goals and objectives. In this role, you will also be responsible for managing the project budget (if required) and timeline as well as dependencies, risks and visibility of progress or outcomes.

This role is pivotal to the successful delivery of projects in the eComx Customer Fulfilment and Operations as continued rapid growth in online customer fulfilment is driving an expansion of projects and a requirement to bring multiple stakeholders together for delivery.

Main responsibilities of this position include, but are not limited to:

- Project establishment: scope, timelines, strategy, key stakeholders, cadences, among others.
- Project management: timelines, reporting, risks, roadblocks, financials, product pipeline, process improvement, etc. Governance, Comms and Risk: change management, project status communications, compliance, risk, conflict resolution, blueprint, guidelines, and others.

**What you'll bring
We are looking for an individual with strong project manager or some programme manager experience, ideally with a background in Retail or FMCG operations and a proven track record in delivering results within a fast paced digital and operational environment. You will be an effective collaborator with excellent communication and interpersonal skills, connecting various teams and stakeholders across the business to deliver on the strategy and goals you have helped define.

In summary, you need to demonstrate:

- Strong project management skills managing complex, multifaceted projects resulting in measurable successes, with the ability to pull together project scope and vision on delivery and narrate effectively to influence outcomes.
- Problem-solving/can-do attitude, in addition to conflict resolution and negotiations skills.
- Excellent communicator and can adapt style/content as relevant from team through to senior management, with strong networking and relationship building capacity.
- Self starter leader who can multitask, prioritise and coordinate tasks and stakeholders to meet multiple deadlines. Flexible and resilient, thrive working under pressure and comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes.

**What you'll experience
**We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team

In more detail, you'll experience:

- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
- A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing.
- Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave. A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

**Endless possibilities with Woolworths Group
**We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 mi

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