Account Coordinator

1 month ago

Darlinghurst, Australia Two Palms Media Full time

**Life at Two Palms**:
Two Palms Media is the agency we wanted to work for but couldn’t find. We’re an agency that puts our team first, gives everyone a voice and prioritises a balanced lifestyle.

We’re committed to fostering a great culture that aims to bring out the best in everyone. We are a diverse bunch and we celebrate the personalities that make up our family of creative people.

There are no passengers on this bus, our team work hard because they love what they do, and they strive to deliver exceptional work for our clients and each other.

**Client Service at Two Palms**:
The Client Service team at Two Palms Media are trusted advisors and partners to our clients. They are strategic thinkers and champions of excellence.

Client service brings all of Two Palms capabilities together to develop and deliver insightful and innovative solutions to any brief.

They are the growth drivers for our business, driving strategic relationships to shared success.

**The role of our Account Coordinator**:
Our Account Coordinator is responsible for supporting the Client Service team across a wide variety of requirements.

Their focus is on facilitating projects through to completion with detailed documentation and in a timely manner.

They support the senior client service team with research, reporting, and all other needs to ensure seamless relationships and delivery.

**The Bread & Butter of being our Account Coordinator**:
**Relationships**:

- Builds trusted relationships with junior clients, ensuring respect is core to each relationship
- Fosters tight knit relationships with colleagues, actively listening to and seeking guidance from others

**Strategy**:

- Supports senior team members with industry and competitor research, and client performance data
- Understands how their clients operate functionally

**Project Management**:

- Project support
- Drafts small project plans, validates these with ops and client lead
- Supports senior team members in resourcing against larger project plans and validating solutions

**Commercial Management**:

- Supports senior team in developing client business plans as requested, e.g. with competitor and industry research, performance data, and more

**How you do what you do**:

- A novice diplomat, learning people and business management skills
- A true active listener who digests and acts upon the advice of others, collating and sharing feedback to support wider team decisions & strategies
- You are a keen learner with an appetite for personal and professional growth
- You seek mentorship and learnings from senior team members and colleagues alike
- You are collaborative by nature, and balance autonomy and personal initiative with wider consultation
- Your work is produced with precision, with everything from written communications and detailed documentation, to pixel perfect presentations, you are obsessed with the detail
- You have excellent written and oral communication skills
- You are accountable for your own actions, receiving corrections and feedback from others as an opportunity to learn and grow
- You are a novice at facilitating conflict resolution
- You have good emotional intelligence and are learning how to use empathy to manage your clients and team
- You take responsibility for your own growth and play an active role in seeking out opportunities to further your education both formally and informally
- You are resilient, able to tackle and overcome challenges, and actively seek support when needed to do so

**Why join Two Palms?**:
This full-time position is perfect for someone who is looking to take the lead and be bold about their ideas and ambitions.
- Work on enviable accounts, with an incredible team and network of creatives
- Work within an exciting up-and-coming agency
- Play an active role in new business opportunities
- Work within an extremely versatile team
- Enjoy cultural activities like afternoon paddle boarding, trips to the snow, volunteer days and much more

**Our Values**:
**Adaptable**:
You approach challenges with an open mind, curiosity and a desire to help. An ability to see the possibilities first, nurture and adopt new ideas no matter the source is part of your makeup. You understand there is no such thing as mission impossible.

You understand the thinking behind taking calculated risks and that this is how you break new ground, drive initiative and push commercial acumen.

You understand that 11th hour curveballs are part and parcel of dealing with clients in our industry. You know how to remain calm and keep a level ahead to find a solution even when the going gets tough.

**Passion**:
It is an ache inside you to deliver more than what the client wants - to deliver something they have never even dreamt of all within the framework of timelines, budgets and demonstrable ROI. You will support and inspire others to deliver this passion by encouraging and guiding.

**Integrity**:
Everything you do is done with integrity, from buil

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