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Customer Service Officer

5 months ago

Perth, Australia Lotus People Full time

Customer Service Officer - Temporary - Bibra Lake - Circa $32 p/h + Super - Immediate Start

Are you a customer service superstar looking for an exciting role with an industry-leading company? Lotus People are looking for a passionate and dynamic individual to join our client's customer service department (not a call centre) in Bibra Lake.

Key responsibilities include:

- Answering all incoming telephone calls promptly
- Assisting customers with pricing enquiries, stock availability, forecasting and forward orders
- Liaising with freight providers for delivery status on orders and proof of delivery
- Liaising with Branch Logistics for Stock Replenishment, Branch to Branches and Manufacturing
- Liaising with Branch Logistics and Customers to process Back Orders and non-collected orders
- Monitoring Back Order Lines and Open Sales Order Lines daily
- Attending to Counter Sales (direct customers only) promptly
- Processing all orders prior to cut off time
- Co-ordinating deliveries, as per schedule
- Providing a basic level of Technical Assistance to Customers
- Processing Invoices and Credits
- Opening incoming mail and distributing accordingly in the morning
- Replenishing literature on a monthly basis

To be successful in this role, you will have:

- At least 1 year of customer service experience in a fast-paced environment
- Excellent communication and interpersonal skills
- Good computer skills and a working knowledge of all Microsoft packages
- Experience using SAP would be an advantage
- Availability to start work immediately