Claims Services Officer

3 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Suncorp Group are looking for a Claims Services Officer to provide support to the Personal Injury Claims teams through the execution of business support and customer service functions.

This is a hybrid working model (2 days per week from the Barangaroo office) and is an initial contract until end of June 2024.

**What you’ll do**
- Investigate, gather and follow-up additional information to complete the lodgement for Personal Injury claims
- Prepare, proof and despatch outbound correspondence in support of claim lodgement and management
- Manage and action the requests for disclosure of claim documentation to claimants, solicitors, courts and rehab providers.
- Review risks associated with claim documentation sent externally (for relevance and within privacy regulations) to avoid breaches.
- Perform general administrative tasks as requested by the Technical Officer or Leader.
- Manage claims and policy documentation including digital indexing, exception processing, document coding, rescanning of documents and archiving requirements.
- Manage retrieval processes and re-entry of archived documents from archive provider and regulator where necessary.
- Proactively maintain knowledge and understanding of various Insurance systems, including but not limited to ClaimCenter, OnBase, Kofax, Capture.

**What you’ll bring**
- Attention to detail - accurately checking and processing tasks and showing concern for all aspects of the role.
- Communication Skills - ability to convey and explain information, coherently and confidently both oral and written.
- Customer Service - committed to increasing customer experience and delivering high quality solutions within required timeframes.
- Decisiveness - ability to make effective decisions in a timely manner.
- Planning and organisation skills - establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same.
- Problem solving - ability to quickly grasp information and/or seek out information, break down problems and situations into simple lists of components, options or alternatives.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Flexible ways of working**: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home. We also provide a minimum of two days paid flexible leave (and up to four days after three years of service).
- **Purchase additional leave**: Maybe you need to take some additional leave? Our people have the option to purchase additional annual leave where required.
- **Giving back to communities**: Donate to one of our 14 local charity partners or your favourite charity using payroll giving.
- **Employee Referral Bonus**: We offer a $1000 referral bonus if you introduce a new permanent employee to Suncorp.
- **Employee Assistance Program**: Provides you and your family with confidential help regarding personal concerns that could affect wellbeing.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 21 Nov 2023 AUS Eastern Daylight Time
**Applications close**: 27 Nov 2023 AUS Eastern Daylight Time

  • Claims Services Officer

    1 week ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group are looking for a Claims Services Officer to provide support to the Personal Injury Claims teams through the execution of business support and customer service functions.This is a hybrid working model (2 days per week from the Barangaroo office) and is an initial contract until end of June 2024.What you'll do Investigate, gather and followup...

  • Claims Officer

    4 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Do you possess strong customer service experience and looking a fast-paced varied role? If so, this exciting 12-month opportunity in our Commercial Property Claims team could be your next career move. Enjoy the benefits of a working in a hybrid way between home and office during non-onboarding training periods! As a Commercial Property Claims Officer, you...

  • Claims Officer

    1 day ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Do you possess strong customer service experience and looking a fast-paced varied role? If so, this exciting 12-month opportunity in our Commercial Property Claims team could be your next career move. Enjoy the benefits of a working in a hybrid way between home and office during non-onboarding training periods! As a Commercial Property Claims Officer, you...

  • Claims Officer

    4 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group have a Full Time Permanent opportunity for a Claims Officer to join our Sydney office. The purpose of the role is to provide market leading proactive claims customer service to Commercial Insurance customers and intermediaries in relation to Motor Claims. **What you’ll do** - Inbound and outbound customer, supplier and Broker calls relating...

  • Claims Officer

    1 week ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group have a Full Time Permanent opportunity for a Claims Officer to join our Sydney office. The purpose of the role is to provide market leading proactive claims customer service to Commercial Insurance customers and intermediaries in relation to Motor Claims.What you'll do Inbound and outbound customer, supplier and Broker calls relating to...

  • Claims Officer

    1 week ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is looking for a hard-working and customer focused individual to join our Property Liability Claims team.Our Claims Officers play an important role within the business, managing a portfolio of Property Liability claims from validation to finalization to deliver a Best in Market claims experience to our customers.This is an _initial 8-month...

  • Claims Officer

    2 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **What you’ll do** - Management of property and large loss claim files from assessment to settlement - Manage the insured/brokers claim expectations and explain in plain English policy response and how settlement achieved. - Assist fellow Claims Officers - we work as a team; this means that we distribute the workload to ensure that claims are handled in a...

  • Claims Officer

    1 week ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    What you'll do Management of property and large loss claim files from assessment to settlement Manage the insured/brokers claim expectations and explain in plain English policy response and how settlement achieved. Assist fellow Claims Officers we work as a team; this means that we distribute the workload to ensure that claims are handled in a prompt and...

  • Claims Officer

    4 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is looking for a hard-working and customer focused individual to join our Property Liability Claims team. Our Claims Officers play an important role within the business, managing a portfolio of Property Liability claims from validation to finalization to deliver a Best in Market claims experience to our customers. This is an _initial 8-month...

  • Claims Officer

    3 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is looking for a hard-working and customer focused individual to join our Property Liability Claims team. Our Claims Officers play an important role within the business, managing a portfolio of Property Liability claims from validation to finalization to deliver a Best in Market claims experience to our customers. This is a permanent role,...

  • Claims Officer

    6 hours ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is looking for a hard-working and customer focused individual to join our Property Liability Claims team. Our Claims Officers play an important role within the business, managing a portfolio of Property Liability claims from validation to finalization to deliver a Best in Market claims experience to our customers. This is an _initial 8-month...

  • Major Loss Claims Officer

    1 week ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is looking for a best-in-class Claims Officer to join our team to deliver exceptional customer service on a permanent basis. This role will be based in either Sydney, Brisbane or Melbourne.What you'll do Management of property and large loss claim files from assessment to settlement Manage the insured/brokers claim expectations and explain in...

  • Claims Service Officer

    1 day ago

    Sydney, Australia Tal Services Limited Full time

    Company DescriptionWelcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Motor Claims Administration

    1 week ago

    Sydney, New South Wales, Australia Advent Claims Australia PL Full time

    Advent Claims Australia operates under Third Party Authority for one of the world's leading vehicle fleet organisations and is seeking to employ a professional Claims Administration Specialist to join its team conveniently located in the Sydney CBD.What we offer: Competitive remuneration package; Our commitment to your work life balance; Genuine & friendly...

  • Motor Claims Administration

    4 weeks ago

    Sydney, Australia Advent Claims Australia PL Full time

    Advent Claims Australia operates under Third Party Authority for one of the world’s leading vehicle fleet organisations and is seeking to employ a professional Claims Administration Specialist to join its team conveniently located in the Sydney CBD. What we offer: - Competitive remuneration package; - Our commitment to your work life balance; - Genuine &...

  • Motor Claims Administration

    1 day ago

    Sydney, Australia Advent Claims Australia PL Full time

    Advent Claims Australia operates under Third Party Authority for one of the world’s leading vehicle fleet organisations and is seeking to employ a professional Claims Administration Specialist to join its team conveniently located in the Sydney CBD. What we offer: - Competitive remuneration package; - Our commitment to your work life balance; - Genuine &...

  • Claims Manager

    4 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Join Our Team as a Claims Manager** Are you ready to embark on an exciting career journey with one of the industry leaders in Insurance? We're on the lookout for a Claims Manager to become a valuable addition to our dynamic team on a permanent full-time basis. Start date of this role is **Monday 18**th** March 2024**. The role offers flexible working...

  • Claims Manager

    1 week ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Join Our Team as a Claims Manager** Are you ready to embark on an exciting career journey with one of the industry leaders in Insurance? We're on the lookout for a Claims Manager to become a valuable addition to our dynamic team on a permanent full-time basis. Start date of this role is **3 June 2024**. The role offers flexible working arrangements with...

  • Claims Advisor

    3 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **The Opportunity** Are you passionate about helping people? Do you thrive on providing exceptional service to customers during their times of need? We're seeking dedicated individuals to join our team and make a meaningful impact in the world of CTP insurance. If you're looking for a rewarding career where you work closely with injured parties, healthcare...

  • Technical Claims Coach

    1 week ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Join our Commercial Property Claims team as a Technical Coach and provide technical product, customer and claims process coaching to frontline staff in Commercial Property Claims.This role is a 12-month, full time contract role and can be based out of one of our offices in either Brisbane, Melbourne, Sydney or Adelaide.What you'll do Be the escalation point...