Claims Advisor

3 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**The Opportunity**

Are you passionate about helping people? Do you thrive on providing exceptional service to customers during their times of need? We're seeking dedicated individuals to join our team and make a meaningful impact in the world of CTP insurance. If you're looking for a rewarding career where you work closely with injured parties, healthcare professionals and legal representatives to ensure the best possible outcomes for our customers, then this might be the perfect opportunity for you.

**Your new role**

We are looking for Claims Advisors to join our dynamic Newcastle and Sydney based teams. As a member of our team you will
- Manage a portfolio of claims from lodgement to resolution
- Assess claims for reasonable and appropriate treatment and rehabilitation needs
- Investigate claims and interpret medical documents with a focus on proactive claims management
- Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
- Provide an excellent level of customer service to all internal and external stakeholders
- Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel
- Display behaviours that contribute and drive a positive culture

**Important to your Success**
- Be customer focussed - previous experience and ability to thrive within in a high paced, high volume environment
- Resilient in nature
- Excellent written, verbal and interpersonal skills (including managing emotionally charged situations)
- Strong time management, problem solving and negotiation skills
- Confident to make decisions and be empowered
- A keen willingness to learn with a proactive and positive attitude
- Good computer skills and the ability to upskill to learn new computer systems and programs
- Knowledge and/or experience in the personal injury or insurance industry is desirable

**What we offer you**

Suncorp's employee benefits are designed to support, empower and reward our people.

Some of our benefits include:

- Hybrid working - a mix of working from home and in the office to enhance your work/life balance
- Brand new, award winning building - “Heritage Lanes”
- Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
- Give back - Give back to our community with payroll giving, donation matching and paid volunteer leave

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 08 May 2024 AUS Eastern Standard Time
**Applications close**: 20 May 2024 AUS Eastern Standard Time

  • Claims Advisor

    4 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Join Suncorp Group as a Claims Advisor and Make a Meaningful Impact**! Are you ready to be part of a team that makes a real difference in people's lives? Do you have a passion for providing exceptional customer service and driving positive outcomes**? If so, we invite you to join our Newcastle or Sydney team on a Permanent Full-Time or a 12- month Fixed...

  • Claims Advisor

    5 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Join Suncorp Group as a Claims Advisor and Make a Meaningful ImpactAre you ready to be part of a team that makes a real difference in people's lives? Do you have a passion for providing exceptional customer service and driving positive outcomes? If so, we invite you to join our Newcastle or Sydney team on a Permanent Full-Time or a 12- month Fixed term...

  • Claims Advisor

    4 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is all about making a difference for people and the communities they call home. Our Claims Advisors play an important role within the business, positively impacting the quality of life for people who have suffered personal injuries. They provide support and understanding for customers in some of their most challenging times, while finding...

  • Claims Advisor

    5 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    _Join a high performing team and use your previous claims experience_- _Sydney CBD in our waterfront Barangaroo based office_- _Working hours from Monday to Friday 8.30am - 5pm_Suncorp Group's Statutory Claims business aspires to be Australia's leading Personal Injury Insurer. Our commitment to our people has inspired a culture where we empower them to make...

  • Claims Advisor

    5 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is all about making a difference for people and the communities they call home. Our Claims Advisors play an important role within the business, positively impacting the quality of life for people who have suffered personal injuries. They provide support and understanding for customers in some of their most challenging times, while finding...

  • Claims Advisor

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have exciting opportunities available for experienced **Claims Advisors in the statutory benefits team. **This busy and varied role will see you managing a portfolio of claims where you will be investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their...

  • Claims Advisor

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have exciting opportunities available for experienced **Claims Advisors in the statutory benefits team. **This busy and varied role will see you managing a portfolio of claims where you will be investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their...

  • Claims Advisor

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have exciting opportunities available for experienced **Claims Advisors in the statutory benefits team. **This busy and varied role will see you managing a portfolio of claims where you will be investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their...

  • Claims Advisor

    3 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have an opportunity available for a **Claims Advisor. **This busy and varied role will see you managing a portfolio of claims from inception, investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their recovery journey. The customers you are assisting will...

  • Claims Advisor

    3 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have an opportunity available for a **Claims Advisor. **This busy and varied role will see you managing a portfolio of claims from inception, investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their recovery journey. The customers you are assisting will...

  • Claims Advisor

    5 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have exciting opportunities available for experienced Claims Advisors in the statutory benefits team. This busy and varied role will see you managing a portfolio of claims where you will be investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their...

  • Claims Advisor

    3 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is all about making a difference for people and the communities they call home. Our Claims Advisors play an important role within the business, positively impacting the quality of life for people who have suffered personal injuries. They provide support and understanding for customers in some of their most challenging times, while finding...

  • Claims Advisor

    5 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have exciting opportunities available for a Claims Advisor to manage a portfolio of Unmeritorious Claims. This busy and varied role will see you responsible for a Personal Injury claims portfolio where you will be investigating liability, gathering and analysing medical and rehabilitation data, assessing the value of the claim...

  • Claims Advisor

    5 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    The CTP Claims team currently have an opportunity available for a Claims Advisor. This busy and varied role will see you managing a portfolio of claims from inception, investigating the liability situation, gathering, and analysing medical and rehabilitation data and assisting our customers on their recovery journey.The customers you are assisting will be...

  • Complex Claims Advisor

    5 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is all about making a difference for people and the communities they call home. Our Claims Advisors play an important role within the business, positively impacting the quality of life for people who have suffered personal injuries. They provide support and understanding for customers in some of their most challenging times, while finding...

  • Claims Advisor

    2 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier,...

  • Claims Advisor

    3 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier,...

  • Claims Advisor

    6 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **What you’ll do**: - Management and negotiation of claims, including communication with solicitors or direct claimants, by phone, correspondence and/or attending settlement conferences and/or hearings - Obtaining and reviewing medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims - Ensuring...

  • Claims Advisor

    4 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier,...

  • Claims Advisor

    3 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier,...