Claims Officer

3 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

Suncorp Group is looking for a hard-working and customer focused individual to join our Property Liability Claims team.

Our Claims Officers play an important role within the business, managing a portfolio of Property Liability claims from validation to finalization to deliver a Best in Market claims experience to our customers.

This is a permanent role, based in Brisbane or Sydney with a hybrid work environment.

**What you’ll do**
- Manage a portfolio of approximately 70 to 80 property liability claims from validation to finalisation in a timely and cost-efficient manner in accordance with the Service Standard requirements
- Determine appropriate contract coverage, including indemnity, legal liability and quantum issues
- Appoint, instruct and liaise with service providers including solicitors, brokers, investigators, loss adjusters etc
- Maintain realistic and adequate reserves/estimates on all claims to reflect ongoing claims cost, and closely monitor significant estimate fluctuations
- Implement appropriate claims handling processes in accordance with the liability policies and procedures and service Standards
- Utilise and collaborate with technical areas (e.g. assessors, specialist support, legal strategy, insurance investigations) to discuss and action claim direction

**What you’ll bring**
- Experience managing a portfolio of claims.
- Sound knowledge of applicable legislation, regulations and guidelines applicable to the department
- Analytical skills - ability to develop solutions and courses of action by using an information base to identify key issues, compare with other data and determine cause-effect relationships
- Attention to detail - accurately checking and processing tasks and showing concern for all aspects of the role
- Computer Skills - Proficient keyboard skills and knowledge in Microsoft Office Applications
- Customer Service - Committed to increasing customer experience and delivering high quality solutions within required timeframes
- Negotiation skills - exploring opportunities with a view to mutual benefit and acceptance

**What we can offer you**

Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 16 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 16 Feb 2024 AUS Eastern Daylight Time
**Applications close**: 21 Feb 2024 AUS Eastern Daylight Time

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