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Claims Service Officer
4 months ago
Company Description
Welcome to This Australian Life.
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.
We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go?
Job Description
Claims Service Officer
Join Australia’s No.1 Life Insurer
Great employee benefits including free onsite gym
Career progression and supportive work environment
About the Opportunity
We are looking for a talented individual with the right skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.
In this role you will,
Perform claims administrative tasks in support of the Case Managers
Participate in the development of improved procedures for the administration of claims
Receive initial notification of claims and implement action, check policy status, record on system and send claim forms
Acknowledge receipt, make up claim file, attach underwriting documentation and attach applicable policy wording
Arrange periodical benefit payments and payment of service provider accounts
Process claim payments following instruction from the Case Manager
Co-ordinate Surveillance, Rehabilitation and Independent Medical Examination referrals
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.
Qualifications
To be successful in this role you will have,
Previous experience in similar role within Financial Services/ Insurance Industry
Exceptional customer service to clients and ensure agreed service standards are met
Demonstrated ability to work both in a team and autonomously
Excellent analytical skills and methodologies, high attention to detail
Good relationship management and negotiation skills
Accurate data input and sound knowledge of MS Office suite
Additional Information
Important to us
Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view.
Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it.
We want to grow with you. Achieve with you. And support you to do your best work. We’re always looking for people who want to go further with us.
Why not see where we can go together?
Doing the right thing
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.
Risk management is everyone’s responsibility.
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
