Desktop Support

3 months ago

Wetherill Park, Australia CSR Full time

ABOUT US
CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.
THE OPPORTUNITY
CSR are in the process of a digital revolution and a new opportunity for a Desktop Support Engineer to join our team based at Wetherill Park. This role will require travel to Ingleburn two days per week and occasional travel to other CSR sites.
This business-critical position will be responsible for providing effective and efficient support to users within the business as well as IT asset management, desktop, network and infrastructure maintenance to CSR. Reporting to the Infrastructure Ops & Support Manager this position will have the responsibility of working between two of our Southwest Sydney based sites and will be the Desktop Support contact for multiple sites and to prioritise and work autonomously.

**About the role**:

- Provide level 2 end user technical support to our internal customers within the agreed timeframes and be an escalation point for our Help Desk.
- Troubleshoot, diagnose and provide technical solutions, ensuring mínimal disruption and optimal performance. This includes troubleshooting for desktops/laptops, telephony, mobile devices, printers, networks, and a range of desktop software.
- Assist with asset and fleet management, including installation, configuration, maintenance, and disposal of IT equipment.
- Maintain IT infrastructure at CSR sites to ensure stability of network connectivity, management of remote servers, including safety of communication cabinets, systems, server rooms and cabling to ensure site network connectivity is optimised, resilient and operational.
- Support the delivery of IT projects as required, such as hardware rollouts, data migrations, site migrations, software deployments and business acquisition/divestment activities.
- Taking ownership of incidents through to resolution. Implement solutions within SLA that are technically sound, secure, and in line with CSR's policies and IT guiding principles.
- Proactively seek out methods to improve service, increase productivity & security, and reduce costs.
- Create and update knowledgebase articles and support processes, ensuring they are clear, accurate, and user-friendly

**About you**:

- Minimum 3 years' experience in a similar position.
- A customer-focused approach to exceeding customer expectations, including strong written, verbal & interpersonal skills. Ability to establish effective working relationships.
- Graduate university or other tertiary degree in business/technology, and/or equivalent experience.
- Certification in Microsoft Windows Desktop Operating System or related technologies.
- Hold a valid non provisional driver's licence.
- Ability to manage a high level of ticket volumes whilst adhering to KPIs and SLAs.

WHAT'S ON OFFER
- Tool of trade vehicle.
- Access to CSR's amazing employee benefits & discounts.
- Work with an established team that is friendly and supportive

If this sounds like the next step in your career and you want to be part of an organisation that fosters a friendly work environment, whilst providing you with personal and career development - then APPLY TODAY
At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.

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