Desktop Support Specialist

5 days ago

Moore Park, Australia Industrial Light & Magic Full time

As we grow ILM Sydney, we are seeking a Desktop Support Specialist I to join the team and be a part of this exciting opportunity.

The Desktop Support Specialist provides high-performance operations assistance and field support work for the ILM production environment. Specialist in Linux and Mac systems. Windows administration experience a plus.

**Responsibilities**:

- Efficient installation and configuration of software as well as troubleshoot and repair of malfunctioning software in a Linux and Windows environment.
- Manage end user expectations and systems issues using technical and client service skills.
- Actively analyze existing processes, identify areas for improvement and propose achievable solutions.
- Actively participate in ongoing process creation, improvement discussions and projects in both an individual and group setting.
- Manage break-fix expectations with staff and effectively communicate changes accordingly.
- Setup and upgrade computer systems in a networked environment with minimum end user interruption.
- Persistently research and recommend hardware and software solutions as needed.
- Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems.
- Troubleshoot and repair, or arrange for repair of, defective computer equipment.
- Actively communicate status of issues and projects in progress to concerned parties on a timely basis.
- Identify and recommend solutions to technical issues as needed.
- Document and communicate system support issues with end users, IT staff, and management.
- Must be willing to participate in a rotating on-call schedule.
- Perform special projects as needed.

**Here are the skills and experience you need to be successful in this role**:

- 2-4 years of desktop support experience in a fast-paced production environment.
- Excellent technical verbal and written skills.
- Experience assisting 3D artists and software developers or working in a creative environment a plus.
- Excellent knowledge of technology and the role of the client in relation to the larger IT infrastructure.
- Strong skills in Linux operating systems (CentOS primarily) and/or Macintosh operating system (OSX). Command line experience required. Remote management and scripting experience helpful.
- Windows 7 or 10 operating systems experience a plus.
- Able to communicate in a professional and friendly manner with co-workers and customers.
- A driven, self-starter, energetic, strong organizational skills and ability to prioritize workload.
- Team player that strives to maximize team/department performance.
- Detailed-oriented and be able to handle a variety of tasks in an efficient manner.
- Able to manage time effectively, triage and prioritize based on production needs.
- A+ Certification or MCDST Certification is a plus.
- Able to lift 50lbs on a regular basis.
- Able to climb a flight of stairs.

This position is with Lucasfilm Entertainment Company Ltd. LLC, which is part of a business segment we call Industrial Light & Magic.

Lucasfilm Entertainment Company Ltd. LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

**Salary**: $65,000.00 - $75,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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