Customer Support

5 months ago

Sydney, Australia Koala Full time

This is a Customer Experience Specialist role with Koala based in Sydney, Australia

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for?
- Koala -
- Role Seniority - Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

More About The Customer Experience Specialist Role At Koala

Koala is launching its first retail location in Australia at the Moore Park Supa Centa in Sydney. We need passionate individuals to provide exceptional experiences to our customers for an initial 6 month fixed-term contract. We are looking for someone who is naturally engaging, bringing positivity and vibrant energy to our pop-up environment. They will greet every customer with genuine enthusiasm, and be proactive in addressing customer needs and operational tasks.
- Deliver a confident showcase of the Koala brand with a deep understanding of our story and ability to communicate this in an engaging way to customers
- The ability to work independently to manage all operational aspects of the pop up location. This includes, but is not limited to, opening and closing processes, manual process of stock management, following up with customers who have visited the store.
- Driving sales for all Koala products, including those not on display at the pop up, through meaningful interactions with customers
- A collaborative operating style with other departments in Koala to achieve the best outcomes for our customers and Koala.
- A passion for delivering exceptional, knock your socks off, experiences to customers in a face to face retail environment.
- Maintain high attention to detail, ensuring our retail space is immaculately presented at all times.
- Adapt to new directions or ideas and be able to proactively solve pain points for the operation or customer experience
- Ensure the space is safe for all visitors (customers, staff, and contractors) at all times by following safety guidelines and reporting any issues promptly.
- Be comfortable with manual handling, assembly of furniture and demonstrating features

Ideal background
- 3+ years experience in a retail/ face to face customer service environment
- Comfortable working full-time hours, on an initial 6 month fixed-term contract
- Exceptional customer service skills with a natural ability to engage and energise a room
- Did we mention that empathy is a must have? Our customers are at the heart of our business and an empathetic approach is a must at every touchpoint
- You love people and thrive on supporting them
- Near perfect grammar, english written and verbal skills
- Experience in retailing/ customer service
- Experience working in a fast paced environment with mínimal supervision

Key Responsibilities
- Query Handling
- Customer Education and Onboarding
- Complaints Resolution

Key Strengths
- Written communication
- Service orientation
- Verbal communication

**Job Type**: Part-time

Pay: $50,626.03 - $70,000.00 per year

Work Location: In person

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