Administration Assistant
2 days ago
Job title - Administration Assistant
Location - Narangba
Employment Type - Full time (Monday to Friday 9am - 5pm)
Salary - $25 - $31 per hour (depending on experience)
With over 40 hubs across Australia, Everyday Independence is a dynamic allied health organisation committed to changing the game for people with disabilities. Working in the social model, our united team of talented change makers is on a mission to make inclusion possible for all Australians.
About the RoleAs an Administration Assistant at Everyday Independence, no two days will be the same. If you were here last week, these are some of the things you may have done:
- Used Skedulo (our scheduling system) to schedule therapy sessions in alignment with participant's Therapy Plan or Habit Coach Action Plan.
- Rescheduled sessions if a practitioner or participant is unable to attend a scheduled session.
- Onboard a new participant, including explaining how we deliver our services in the social model and setting expectations of how we will work together.
- Completed an over-the-phone risk assessment and accurately recorded any identified risks, keeping our therapists and participants safe.
- Maintained accurate Service Agreements for participants.
- Attended the weekly team meeting in the Hub; sharing stories of impact, coffee and laughs.
- Worked closely with the administration team to complete all tasks across the area efficiently.
- Delivered professional and emotionally intelligent customer service over the phone, in person, and via email, ensuring the participant's experience is at the forefront of every interaction.
- Demonstrated experience with scheduling or rostering.
- 2–3 years' experience in administration with a customer service and relationship-building focus.
- Strong skill in managing client databases and practice administration systems (experience with Salesforce is advantageous).
- Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.
- Ability to act with urgency, set clear priorities, and focus on task completion.
- Attention to detail.
- Team-oriented with a collaborative approach to achieving objectives.
- Problem-solver attitude and adaptability to change.
- Willingness to grow skills and adapt to feedback.
- Experience in the NDIS/Disability sector is desirable but not essential.
- Pre-employment checks: Working With Children's Check and NDIS Workers Screening Check required before commencement.
- Continuous Learning and Opportunities for Growth: In-house career coach, external professional development budget, and support for your personalised career pathway.
- Team Culture: Positive, collaborative culture with a shared vision.
- Everyday Perks: Pet-friendly hubs, wellbeing days, paid parental leave, regular social events, and access to confidential counselling services via our Employee Assistance Program.
- Be Part of Something Bigger: A value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.
At Everyday Independence, your administration and customer service expertise is crucial in driving positive change for children with disabilities and their families. Apply today to start your journey as a change maker.
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