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Office Support Professional

2 weeks ago

Narangba, Queensland, Australia beBeeAdministration Full time $48,000 - $62,000
About Us

As a dynamic allied health organisation, we are committed to changing the game for people with disabilities. With over 40 hubs across Australia, our team of talented change makers is on a mission to make inclusion possible for all Australians.

The Role

We are seeking an Administration Assistant who will play a crucial role in driving positive change for children with disabilities and their families. The successful candidate will have experience with scheduling or rostering, as well as strong skills in managing client databases and practice administration systems.

Responsibilities
  • Used Skedulo (our scheduling system) to schedule therapy sessions in alignment with participant's Therapy Plan or Habit Coach Action Plan.
  • Rescheduled sessions if a practitioner or participant is unable to attend a scheduled session.
  • Onboard a new participant, including explaining how we deliver our services in the social model and setting expectations of how we will work together.
  • Completed an over-the-phone risk assessment and accurately recorded any identified risks, keeping our therapists and participants safe.
  • Maintained accurate Service Agreements for participants.
Qualifications
  • Demonstrated experience with scheduling or rostering.
  • 2–3 years' experience in administration with a customer service and relationship-building focus.
  • Strong skill in managing client databases and practice administration systems.
  • Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.
  • Ability to act with urgency, set clear priorities, and focus on task completion.
Benefits
  • Continuous Learning and Opportunities for Growth: In-house career coach, external professional development budget, and support for your personalised career pathway.
  • Team Culture: Positive, collaborative culture with a shared vision.
  • Everyday Perks: Pet-friendly hubs, wellbeing days, paid parental leave, regular social events, and access to confidential counselling services via our Employee Assistance Program.
Working With Us

We believe in creating a workplace where everyone feels valued, respected and supported. Our commitment to diversity and inclusion is genuine and we encourage applications from candidates from diverse backgrounds.