Client Services Officer

See more about the role below, including the responsibilities and skills we are looking for.

Parkville, Australia

Reference: 6804338

• Full-Time, Ongoing
• Work for a multi-award-winning iconic community health organisation
• Generous salary packaging options to reduce your cohealth taxable income

Parkville Youth Justice Precinct is a youth custodial facility that accommodates children and young people aged 10 to 21 years (up to 24 years depending on age of sentencing). Parkville is the reception point for the Youth Justice custodial system and as such, all reception health assessments are undertaken at Parkville before some young men will be transferred to Cherry Creek Youth Justice Precinct. The primary health service at Parkville is a nurse-led model, with 24/7 on-site nursing coverage.

At Parkville, cohealth aims to deliver a quality, flexible, integrated, efficient service within the custodial environment to young people based on their health needs. This includes delivering primary health, allied health, dental and mental health services, and includes screening, assessing, triaging, and referring to secondary and tertiary health services based on clinical need. cohealth shares a vision for healthy children and young people in custody, supported by a health service responsive to their needs.

cohealth\'s inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role.

The role of the Client Services Officer (CSO) is to provide various administrative and clerical functions for The Parkville Youth Justice Primary Care Centre. The CSO is the first point of contact for most young people who access support.

Please refer to the Position Description for more information. (Position Description reference: 6804338)

• Promptly respond to enquiries from young people, Parkville staff and cohealth staff whether face to face or by telephone in a professional and courteous manner
• Receive and account for all young people who present to the precinct, ensuring that they have completed the required documentation
• Open and close premises at the start and end of each day
• Undertake the general upkeep of the facility including stationery ordering and restocking

• Experience as medical receptionist, with medical terminology proficiency or a similar qualification
• Basic understanding of accounting systems and procedures such as accounts payable and receivable, petty cash management, ordering equipment, invoicing, and Medicare payment systems
• Demonstrated experience and skills with standard computer software applications including Microsoft Outlook, Microsoft Word & Excel
• Strong belief and personal alignment with cohealth Values and Mission

• Exciting parental leave benefits
• cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
• Eligible co-workers will continue to receive superannuation on unpaid parental leave as well
• Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
• We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)

Application Process

To download the PD and to apply for this job, go to the cohealth Careers site and enter the reference code 6804338. You will be asked to upload your CV/resume and Cover Letter; interviews will be conducted as applications are received.

Applications close on 18 September at 10.00 PM.

If you have any questions regarding this role, please contact Sally Wilcox at Sally.Wilcox@cohealth.org.au

All appointments are subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC), a Working With Children Check (WWCC), complete a Pre-Employment Declaration Form, evidence of legal rights to work in Australia, and evidence of vaccination.

Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders and legislated requirement for influenza vaccination.

Find out more on why you should join us at cohealth. Learn about our supportive and rewarding environment.