Client Services Officer

See more about the role below, including the responsibilities and skills we are looking for.

Location: Collingwood, Australia

Reference: 6804002

• 2x Part-Time, Fixed-Term roles until September 2026
• Work for a multi-award-winning iconic community health organisation
• Generous salary packaging options to reduce your cohealth taxable income

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural and linguistic backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

The Client Service Officer (CSO) is the first point of contact for most clients who access care at cohealth and are responsible for client reception, registration, arranging client appointments, data entry and other associated functions.

Please refer to the Position Description for more information.

• Promptly respond to enquiries from clients and visitors whether face to face or by telephone
• Receive and account for all clients who present to the Centre, ensuring that clients are eligible for the Programs and have completed the required documentation
• Alert health care providers to the arrival/cancellation of clients for appointments
• Responsible for the management of the client record

• Exciting Parental leave benefits
  • cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
  • Eligible co-workers will continue to receive superannuation on unpaid parental leave as well
• Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
• We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)
• Experience with face-to-face customer service
• Enjoys assisting clients such as people with disabilities and people from culturally and linguistically diverse backgrounds
• Enjoys working within a dynamic, fast paced team environment
• Basic understanding of accounting systems and procedures such as accounts payable and receivable, petty cash management, ordering equipment, invoicing and Medicare payment systems

To apply for this job click on apply now and you will be asked to upload your CV/ resume and Cover Letter.

We will be conducting interviews for this role as applications are received.

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC), a Working With Children Check (WWCC), complete a Pre-Employment Declaration Form, evidence of legal rights to work in Australia, and evidence of vaccination.

Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders and legislated requirement for influenza vaccination.

Find out more on why you should join us at cohealth.

Learn about our supportive and rewarding environment.