Customer Support Specialist

4 weeks ago


Sydney, New South Wales, Australia Tyro Payments Full time

Join to apply for the Customer Support Specialist role at Tyro Payments

Join to apply for the Customer Support Specialist role at Tyro Payments

Why Tyro?

At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

Why Tyro?

At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we're obsessed with the success of our people. So, when you come onboard, we'll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro here.

About The Role

Tyro's Customer Support team is one of the most widely regarded in Australia. We've been providing excellent quality customer support for 16+ years and we actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of support than other banks. We provide payments and core banking services to over 29,000+ businesses across Australia, so we take quality seriously.Tyros are a highly collaborative mix of people. Joining the Customer Support team will see you championing the voice of our customers and collaborating with our awesome teams and individuals in Engineering, Product Management, Sales, and other functions within the business, who have inspiring stories and top-notch talent.

We offer a rotating roster within 7am to 7pm Monday to Sunday (usually 1 in 4 weekends), a supportive training program, and the flexibility to work from home, or from our brand new CBD office.

Joining our team means doing what you love - helping people. On a typical day you will use your exceptional customer service skills to liaise with our customers over the phone and via email. You'll provide first-level technical and account support to our EFTPOS, Banking and eCommerce customers. Ultimately, your goal will be to delight our customers on their first call and send them away with greater knowledge, or to become self-sufficient, and doing so with a smile

What You'll Do

  • Answer all incoming calls in a professional and efficient manner
  • Educate customers of Tyro's products and services
  • Troubleshoot any issues regarding terminals and eCommerce enquiries
  • Guiding our customers through the EFTPOS activation process.
  • Resolve all complaints through effective communication skills and escalate to team lead when needed
  • Collaborate closely with various internal teams to identify or create innovative solutions
  • Record detailed and accurate notes of merchant enquiries in a timely and efficient manner.
  • Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work

What You'll Bring
  • Previous experience in Retail, Hospitality or Contact Centre
  • An infectiously upbeat attitude and a bubbly personality
  • A passion for customer experience and providing exceptional service
  • Strong communication and interpersonal skills

What's in it for you?

We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You'll Also Receive
  • A mix of in-office and remote working
  • Learning and career development opportunities
  • 16 weeks paid primary carers leave
  • 12 weeks paid secondary carers leave
  • Annual team-based volunteer day
  • Birthday Leave
  • Power Up Day (Additional day of leave)
  • Weekly team social events, snacks, craft beer and wine, ping pong and video games
  • Taco Tuesdays
  • Mental health and wellness initiatives
  • Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you've got this far, then you might just be a great fit for us. Don't tick all the boxes above? That's ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther

Referrals increase your chances of interviewing at Tyro Payments by 2x

Get notified about new Customer Support Specialist jobs in Sydney, New South Wales, Australia.

North Sydney, New South Wales, Australia 2 weeks ago

Customer Service Specialist - Part-Time Fixed-Term Contract

North Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Customer Support (Superannuation) Specialist

Sydney, New South Wales, Australia 3 weeks ago

Millers Point, New South Wales, Australia 2 days ago

Customer Support (Superannuation) Specialist @ Spaceship

Sydney, New South Wales, Australia 2 weeks ago

Customer Support (Superannuation) Specialist

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 6 days ago

North Ryde, New South Wales, Australia 1 week ago

Parramatta, New South Wales, Australia A$70,000.00-A$90,000.00 2 weeks ago

Customer Service Representative / Office Administrator (approx. 23 hours per week)

North Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 1 day ago

Customer Service Representative - Australia

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia A$70,000.00-A$90,000.00 6 hours ago

Pyrmont, New South Wales, Australia A$65,000.00-A$72,000.00 1 month ago

Sydney, New South Wales, Australia 2 weeks ago

Rydalmere, New South Wales, Australia 1 day ago

Homebush, New South Wales, Australia A$34.00-A$38.00 4 weeks ago

Sydney, New South Wales, Australia 1 month ago

Mcmahons Point, New South Wales, Australia 1 week ago

Pyrmont, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia A$80,000.00-A$95,000.00 4 weeks ago

Sydney, New South Wales, Australia 3 hours ago

Sydney, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Sydney, New South Wales, Australia beBeeSpecialist Full time $36,400 - $71,200

    Job Title: Customer Support SpecialistAre you an experienced customer service professional with a passion for delivering exceptional support? We are seeking a skilled Customer Support Specialist to join our team at a busy trade centre in Sydney.About the RoleThis is a temp-perm opportunity working day shifts Monday to Friday. As a Customer Support...


  • Sydney, New South Wales, Australia beBeeProductivity Full time $100,000 - $150,000

    Customer Support Specialist RoleThe customer support team provides exceptional assistance to clients using analytics products. As a specialist, you will be part of the first line of defense and offense for our clients.You will work alongside sales and product teams to influence client usage patterns, ensure accurate responses to inquiries, gather feedback,...


  • Sydney, New South Wales, Australia Hatch Full time

    Join to apply for the Customer Support Specialist role at Hatch3 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Specialist role at HatchGet AI-powered advice on this job and more exclusive features.This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU== Klaviyo ==Role Seniority - juniorMore About...


  • Sydney, New South Wales, Australia Hatch Full time

    Join to apply for the Customer Support Specialist role at Hatch3 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Specialist role at HatchGet AI-powered advice on this job and more exclusive features.This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU== Klaviyo ==Role Seniority - juniorMore About...


  • Sydney, New South Wales, Australia Forward Ability Support Full time

    Join to apply for the Customer Support Consultant role at Forward Ability Support3 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Consultant role at Forward Ability SupportForward Ability Support provided pay rangeThis range is provided by Forward Ability Support. Your actual pay will be based on your skills and experience...


  • Sydney, New South Wales, Australia beBeeCustomerSupport Full time $75,000 - $90,000

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing timely, empathetic, and effective support to customers across multiple channels.About the Role:Deliver high-quality customer service through...


  • Sydney, New South Wales, Australia beBeeTechnical Full time $120,000 - $150,000

    Customer Support SpecialistWe are seeking a skilled and experienced Customer Support Specialist to join our team. This is an exciting opportunity to work in a key customer-facing role, delivering exceptional service and support to our clients.In this role, you will be responsible for providing technical assistance, troubleshooting, and resolving issues with...


  • Sydney, New South Wales, Australia GovConnex Full time $60,000 - $90,000 per year

    Role: Customer Support SpecialistLocation: Sydney CBD (Hybrid - 3-4 days/week in office)Job Type:Full time Reporting to: Head of Customer SuccessWho is GovConnex?GovConnex is a fast-growing SaaS company designed for public policy and corporate affairs professionals, founded in 2019.GovConnex's mission is to be the world's leading provider of government...


  • Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $140,000

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer support to our clients.About the RoleThis is an exciting opportunity to work with a highly technical group of individuals who provide high-level support for sell-side...


  • Sydney, New South Wales, Australia Storypark Full time

    Strategic Leadership, Development ProgramsJob Description – Customer Support Specialist About the RoleWe are looking for a dedicated and empathetic Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, providing timely and effective support across multiple channels (chat, email, and phone)....