Governance and Compliance Senior Administrator

Governance and Compliance Senior Administrator

Do you haveexceptional organisational skills, a keen eye for detail, and a passion forsupporting safe and high quality patient care?

We are looking for a Governance and Compliance Senior Administrator to join ourQuality and Governance Team, providing essential support to ensure ourorganisation meets the highest standards of regulatory compliance, patientsafety, and continuous improvement.

We are seeking a proactive and detail-orientedGovernance and Compliance Senior Administrator to provide high-qualityadministrative and coordination support across our governance, risk, andquality functions.

Reporting to the Governance & ComplianceOfficer, you will play a pivotal role in ensuring the organisations compliancewith data protection legislation, regulatory frameworks, and quality standards.

This role is key to supporting patient safety,embedding effective governance processes, and fostering a culture of continuousimprovement.

Main duties of the job

Actively contribute to the patient safety agenda byindependently coordinating governance meetings, preparing agendas, producinghigh-quality minutes, tracking actions, and supporting data reportingfunctions.

Collect and analyse present sensitive and complex data toproduce accurate reports, dashboards, and summaries for governance, assurance,and leadership decision-making.

Co-ordinatecomplaints; including tracking deadlines, setting up relevant meetings, andissue communications on behalf of investigating leads.

Supportorganisational risk mitigations by monitoring compliance trackers, and documentrepositories, prompting timely updates and escalating concerns in accordancewith governance protocols.

Monitor andtriage communications received via shared governance inboxes; respond toroutine enquiries, signpost appropriately, and escalate complex issues asneeded.

Providelogistical and administrative support for internal and external assessments andinspections, including CQC visits and other accreditation or assuranceprogrammes.

Actas a point of expertise for administrative processes within the governanceteam, offering guidance and informal mentorship to junior colleagues andcontributing to continuous service improvement.

About us

Nimbuscareis a not-for-profit organisation that aims to be a collaborative and agileprovider that cares for its people and patients. Nimbuscare is based in Yorkand is owned by all the practices in the city, however we deliver services overa wider footprint.

Nimbuscaredeliver Urgent Care services in collaboration with the hospital and GPpractices in York, Scarborough, Whitby, Malton and Selby. We also providecommunity-based frailty care, which focuses on treating people in the communitywhere we can. We also aim to shift services into the community where possible,for example our community diagnostic centres run in partnership with the AcuteTrust.

Weare committed to contributing towards a better NHS based on equity, fairness,innovation, collaboration and quality.

Weare part of the system, and we are here to stay.

Nimbuscareis committed to improving the diversity of its workforce to better reflect thecommunities we serve. We welcome applications from everyone and work to promotean inclusive supportive culture that values and celebrates our differences.

Asa Disability Confident Committed employer disabled applicants who meet theessential criteria for this job are guaranteed an interview.

Job responsibilities

We are seeking a proactive and detail-oriented Governanceand Compliance Senior Administrator to provide high-quality administrative andcoordination support across our governance, risk, and quality functions.

Reporting to the Governance & Compliance Officer, youwill play a pivotal role in ensuring the organisations compliance with dataprotection legislation, regulatory frameworks, and quality standards.

This role is key to supporting patient safety, embeddingeffective governance processes, and fostering a culture of continuousimprovement.

Main Duties and Responsibilities:

Providehigh-level administrative support to governance projects and strategicinitiatives, ensuring deadlines and quality standards are consistently met.

Activelycontribute to the patient safety agenda by independently coordinatinggovernance meetings, preparing agendas, producing high-quality minutes,tracking actions, and supporting data reporting functions.

Collectand analyse present sensitive and complex data to produce accurate reports,dashboards, and summaries for governance, assurance, and leadershipdecision-making.

Inputquality and safety data to support continuous improvement, compliance, andassurance activities.

Ensureadministrative processes support organisational compliance with relevantlegislation and regulatory frameworks, including GDPR, clinical governancepolicies, and Care Quality Commission (CQC) standards.

Provideproactive support for audits, including tracking actions, coordinating serviceresponses, and facilitating evidence collection.

Co-ordinatecomplex workflows related to incidents, complaints, audits, and regulatorysubmissions, ensuring timely progress against multiple concurrent deadlines.

Supportthe ongoing development and administration of the Event Management Software(Vatix), identifying opportunities for improvement and assisting with systemconfiguration and reporting.

Co-ordinatecomplaints; including tracking deadlines, setting up relevant meetings, andissue communications on behalf of investigating leads.

Coordinateand support learning events via Nimbuscares Vatix platform, including incidentlogging, triaging, action tracking, and reporting to ensure timely learning andaccountability.

Collateand assist in the analysis of patient experience data; contribute to theproduction of reports and presentations to inform organisational learning andservice improvement.

Supportthe administration and tracking of information governance compliancerequirements, including Subject Access Requests and Freedom of Informationrequests, liaising with the Governance and Compliance Officer (GCO) asrequired.

Supportorganisational risk mitigations by monitoring compliance trackers, and documentrepositories, prompting timely updates and escalating concerns in accordancewith governance protocols.

Monitorand triage communications received via shared governance inboxes; respond toroutine enquiries, signpost appropriately, and escalate complex issues asneeded.

Providelogistical and administrative support for internal and external assessments andinspections, including CQC visits and other accreditation or assuranceprogrammes.

Actas a point of expertise for administrative processes within the governanceteam, offering guidance and informal mentorship to junior colleagues andcontributing to continuous service improvement.

This list of duties is not exhaustive

Person SpecificationExperience

• Proven administrative experience in a governance, compliance, or quality assurance environment, preferably within healthcare or the NHS.
• Experience co-ordinating and supporting meetings, including agenda preparation, accurate minute-taking, and tracking actions through to completion.
• Experience producing accurate, high-quality reports and handling sensitive or confidential data.
• Experience managing multiple priorities and deadlines in a fast-paced environment.
• Experience providing excellent customer service and professional interaction at all levels.
• Experience working with SystmOne or other healthcare information systems.
• Experience completing or supporting Data Protection Impact Assessments.
• Experience in risk management, audit preparation, or regulatory compliance work.
• Familiarity with quality assurance frameworks and best practice in governance.
• Understanding of learning event management systems and processes.

Skills and Abilities

• Excellent organisational and time management skills, with strong attention to detail.
• Clear, concise written and verbal communication skills.
• Strong document control skills and ability to maintain accurate records.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Ability to work independently and collaboratively within a team.
• Capacity to handle sensitive information with discretion and integrity.
• Ability to take initiative and solve problems within delegated authority.
• Ability to mentor or support less experienced team members.
• Adaptability to changing priorities and organisational needs.
• Active listening skills and ability to engage with colleagues and service users empathetically.

Knowledge

• Working knowledge of data protection legislation, including GDPR.
• Understanding of the principles of governance, compliance, and risk management.
• Awareness of healthcare regulatory frameworks, including Care Quality Commission (CQC) standards.
• Knowledge of NHS governance structures and processes.
• Awareness of ISO quality standards or equivalent.

Qualifications

• Minimum Level 2 Maths and English (GCSE Grade C / Grade 4 or above) or equivalent.
• Evidence of ongoing professional development relevant to administration, governance, or compliance.
• Further qualification in business administration, governance, quality management, or related field.

Personal Attributes

• Proactive, self-motivated, and committed to safe and excellent patient care.
• Professional, approachable, and resilient under pressure.
• Commitment to continuous improvement in own work and in service delivery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,821.51 to £29,433.90 a yearDepending on experience

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