Sales Order Coordinator

7 hours ago

Melbourne, Victoria, Australia PepsiCo Full time

Join to apply for the Sales Order Coordinator - SodaStream role at PepsiCo

3 days ago Be among the first 25 applicants

Join to apply for the Sales Order Coordinator - SodaStream role at PepsiCo

Get AI-powered advice on this job and more exclusive features.

Overview

Reporting to the Sales Order Lead, the Sales Order Coordinator will play a critical part in delivering exceptional customer service by ensuring the timely and accurate processing of orders, resolving customer enquiries, and maintaining positive relationships with internal and external stakeholders to enhance the overall customer experience.

Overview

Reporting to the Sales Order Lead, the Sales Order Coordinator will play a critical part in delivering exceptional customer service by ensuring the timely and accurate processing of orders, resolving customer enquiries, and maintaining positive relationships with internal and external stakeholders to enhance the overall customer experience.

Responsibilities

  • Monitor and process incoming orders using multiple systems, including EDI, while collaborating with the relevant stakeholders to meet customer demands.
  • Facilitate the resolution of order discrepancies relating to data integrity, shipping issues, pricing and credit holds.
  • Manage out of stock and backorder queries.
  • Assist cross functional teams with credit claims, marketing orders and transfer requests, ensure proper financial approval.
  • Act as a liaison between the customer, sales, finance and distribution teams including 3PLs.
  • Prepare out of Stock, stock on hand and invoice reports daily and other reports as required and share them with the relevant stakeholders.
  • Continuous utilization and upskilling in existing and new technology to drive root cause analysis and problem resolution relating to on-time delivery, order blocks, and other team metrics.
  • Collaborative and supportive team work to ensure timely order processing, product allocation, order modifications, return claims, and product availability.
  • Ensure KPI standards are met.
  • Continuously look for opportunities to improve processes and enhance efficiency.
  • Prompt and on-time Response to consumer enquiries via phone and email.
    • Trouble shoot issues.
    • Assisting with general queries and order updates
    • Following up on order status.
    • Directing customers to product educational resources.
    • Servicing and assisting the customers with any other query as needed.
    • Ensure Email Inboxes are emptied daily with clear follow up flag.
    • Perform ad hoc duties as required within the department.

    Qualifications
    • Customer Oriented
    • High Attention to Detail
    • Can Do and Positive Attitude
    • Problem Solving & Analytical Skills
    • Intermediate to Advanced level computer skills in Excel, Word & Outlook, to be able to prepare & present various reports
    • Competent in use of EDI & Oracle
    • Strong interpersonal and communication skills, both written & verbal
    • Excellent stakeholder management skills, including internal & external customers
    Seniority level
    • Seniority levelAssociate
    Employment type
    • Employment typeFull-time
    Job function
    • Job functionOther
    • IndustriesManufacturing and Food and Beverage Services

Referrals increase your chances of interviewing at PepsiCo by 2x

Sign in to set job alerts for "Order Coordinator" roles.

Moorabbin, Victoria, Australia 2 weeks ago

Southbank, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 4 days ago

Client Services Administrator Port Melbourne, VIC

Port Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 4 days ago

Notting Hill, Victoria, Australia 1 day ago

Customer Service - Accounts Administration Melbourne - Northern SuburbsAdministration Officer - Vehicle Acquisitions & Transfers

Moorabbin Airport, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 1 week ago

Administration Officer - Vehicle Acquisitions & Transfers

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 3 weeks ago

Richmond, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 5 months ago

Melbourne, Victoria, Australia A$37.13-A$37.13 2 weeks ago

Moorabbin, Victoria, Australia A$65,000.00-A$75,000.00 4 weeks ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia A$75,000.00-A$90,000.00 3 weeks ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 5 months ago

Melbourne, Victoria, Australia A$37.13-A$37.13 3 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Order Fulfillment Expert

    7 hours ago

    Melbourne, Victoria, Australia beBeeFulfillment Full time $80,000 - $120,000

    Job Title: Senior Order Fulfillment SpecialistOur team is responsible for ensuring the transparency and reliability of our order book. We optimize stock availability, execute timely allocations, and manage logistics planning to deliver every order in full and on time.Main Responsibilities:We maintain and execute the order book to meet customer expectations,...

  • Sales Support Coordinator

    1 day ago

    Melbourne, Victoria, Australia beBeeSupport Full time

    Job SummaryWe are seeking a highly skilled Sales Support Coordinator to provide crucial sales support for our national accounts.About the RoleIn this role, you will be responsible for assessing inventory and creating insertion orders during the pre-sales phase. You will also manage, delegate, and oversee campaign implementation across various teams.Your Key...

  • Sales Coordinator

    2 weeks ago

    South Melbourne, Victoria, Australia Nine Full time

    This is a Sales Coordinator - Drive role with Nine based in South Melbourne, VIC, AU == Nine ==Role Seniority - juniorMore about the Sales Coordinator - Drive role at NineClient Services Coordinator9-17 Raglan St, South Melbourne VIC 3205, AustraliaFull-timeCompany DescriptionDrive is Nine's brand appealing to the automotive enthusiast. Working with our...

  • Sales Coordinator

    10 hours ago

    Melbourne, Victoria, Australia atn Full time

    Exec People and Culture Leader I Connecting People to Purpose I Culture, Change, Results and StrategyOverview of Your New PositionUnder the guidance of a highly supportive VIC Sales Director, you will join our collaborative culture to play a key role in supporting and connecting our fantastic sales team.Your role as Sales Coordinator will see you assisting...

  • Senior Specialist, Order Fulfilment

    17 hours ago

    Melbourne, Victoria, Australia adidas Full time

    Purpose & Overall Relevance for the Organization:The Order Fulfilment team ensures transparency and reliability of the order book by optimizing stock availability, executing timely allocations, and managing logistics planning. Our mission is to deliver every order in full and on time, while driving efficiency and reliability across the supply chain.Key...

  • Sales Coordinator

    10 hours ago

    Melbourne, Victoria, Australia Nine Full time

    Company DescriptionDrive is Nine's brand appealing to the automotive enthusiast. Working with our industry leaders you will help us achieve our vision, to shape the future of automotive in Australia by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.Job DescriptionDrive is looking for the newest Sales Coordinator to...

  • Order Entry Professional

    21 hours ago

    Melbourne, Victoria, Australia beBeeDataEntry Full time $55,000 - $75,000

    Administrative Assistant - Order EntryAs an integral part of our operations, you will be responsible for accurately processing customer orders and updating existing entries in our systems.This role requires impeccable organizational skills, a keen eye for detail, and excellent knowledge of data management. You will work closely with our team to ensure timely...

  • Ecommerce Sales

    4 weeks ago

    Melbourne, Victoria, Australia Asvaus Full time

    Videocraft is a leading supplier of premium brands of video equipment and technology, and our online business is growing rapidly. We pride ourselves on delivering exceptional customer service and seamless transactions through our ecommerce platform to our customers, new and returning.We're now seeking a confident, proactive person to be the main interface...

  • Ecommerce Sales

    4 weeks ago

    Melbourne, Victoria, Australia Asvaus Full time

    Videocraft is a leading supplier of premium brands of video equipment and technology, and our online business is growing rapidly. We pride ourselves on delivering exceptional customer service and seamless transactions through our ecommerce platform to our customers, new and returning. We're now seeking a confident, proactive person to be the main...

  • Sales Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia UGA Finance Full time

    2 days ago Be among the first 25 applicantsJob Summary: The Sales Coordinator is responsible for engaging with potential clients and existing merchants, and selling products, primarily through outbound calls, emails, and following up on leads.UGA offers full-time employees a benefit package that includes employer-subsidized health insurance, dental and...