Sales Order Coordinator

3 weeks ago

Melbourne, Victoria, Australia PepsiCo Full time

Join to apply for the Sales Order Coordinator - SodaStream role at PepsiCo

3 days ago Be among the first 25 applicants

Join to apply for the Sales Order Coordinator - SodaStream role at PepsiCo

Get AI-powered advice on this job and more exclusive features.

Overview

Reporting to the Sales Order Lead, the Sales Order Coordinator will play a critical part in delivering exceptional customer service by ensuring the timely and accurate processing of orders, resolving customer enquiries, and maintaining positive relationships with internal and external stakeholders to enhance the overall customer experience.

Overview

Reporting to the Sales Order Lead, the Sales Order Coordinator will play a critical part in delivering exceptional customer service by ensuring the timely and accurate processing of orders, resolving customer enquiries, and maintaining positive relationships with internal and external stakeholders to enhance the overall customer experience.

Responsibilities

  • Monitor and process incoming orders using multiple systems, including EDI, while collaborating with the relevant stakeholders to meet customer demands.
  • Facilitate the resolution of order discrepancies relating to data integrity, shipping issues, pricing and credit holds.
  • Manage out of stock and backorder queries.
  • Assist cross functional teams with credit claims, marketing orders and transfer requests, ensure proper financial approval.
  • Act as a liaison between the customer, sales, finance and distribution teams including 3PLs.
  • Prepare out of Stock, stock on hand and invoice reports daily and other reports as required and share them with the relevant stakeholders.
  • Continuous utilization and upskilling in existing and new technology to drive root cause analysis and problem resolution relating to on-time delivery, order blocks, and other team metrics.
  • Collaborative and supportive team work to ensure timely order processing, product allocation, order modifications, return claims, and product availability.
  • Ensure KPI standards are met.
  • Continuously look for opportunities to improve processes and enhance efficiency.
  • Prompt and on-time Response to consumer enquiries via phone and email.
    • Trouble shoot issues.
    • Assisting with general queries and order updates
    • Following up on order status.
    • Directing customers to product educational resources.
    • Servicing and assisting the customers with any other query as needed.
    • Ensure Email Inboxes are emptied daily with clear follow up flag.
    • Perform ad hoc duties as required within the department.

    Qualifications
    • Customer Oriented
    • High Attention to Detail
    • Can Do and Positive Attitude
    • Problem Solving & Analytical Skills
    • Intermediate to Advanced level computer skills in Excel, Word & Outlook, to be able to prepare & present various reports
    • Competent in use of EDI & Oracle
    • Strong interpersonal and communication skills, both written & verbal
    • Excellent stakeholder management skills, including internal & external customers
    Seniority level
    • Seniority levelAssociate
    Employment type
    • Employment typeFull-time
    Job function
    • Job functionOther
    • IndustriesManufacturing and Food and Beverage Services

Referrals increase your chances of interviewing at PepsiCo by 2x

Sign in to set job alerts for "Order Coordinator" roles.

Moorabbin, Victoria, Australia 2 weeks ago

Southbank, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 4 days ago

Client Services Administrator Port Melbourne, VIC

Port Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 4 days ago

Notting Hill, Victoria, Australia 1 day ago

Customer Service - Accounts Administration Melbourne - Northern SuburbsAdministration Officer - Vehicle Acquisitions & Transfers

Moorabbin Airport, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 1 week ago

Administration Officer - Vehicle Acquisitions & Transfers

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 3 weeks ago

Richmond, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 5 months ago

Melbourne, Victoria, Australia A$37.13-A$37.13 2 weeks ago

Moorabbin, Victoria, Australia A$65,000.00-A$75,000.00 4 weeks ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia A$75,000.00-A$90,000.00 3 weeks ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 5 months ago

Melbourne, Victoria, Australia A$37.13-A$37.13 3 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Sales Order Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia PepsiCo Full time

    Join to apply for the Sales Order Coordinator - SodaStream role at PepsiCo3 days ago Be among the first 25 applicantsJoin to apply for the Sales Order Coordinator - SodaStream role at PepsiCoGet AI-powered advice on this job and more exclusive features.OverviewReporting to the Sales Order Lead, the Sales Order Coordinator will play a critical part in...

  • Ordering And Sales Operations Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Daimler Truck Ag Full time

    TasksFOR ALL WHO KEEP THE WORLD MOVINGAt Daimler Truck Australia Pacific, our company is well positioned as a global leader in the manufacturing of high-quality commercial vehicles with three high-profile brands: Mercedes-Benz Trucks, Fuso Truck and Bus and Freightliner. Leaders in our industry, we have a clear vision to be the undisputed leader of the truck...

  • Sales Order Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $40,000 - $50,000

    Customer Service Professional OpportunityThis exciting opportunity has arisen to join a growing and expanding team in the Melbourne CBD. The successful applicant will be responsible for delivering exceptional customer service, managing sales orders, and developing strong relationships with clients.Key Responsibilities:High-volume data entry of customer...

  • Customer Order Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeFreight Full time $70,000 - $88,000

    At the forefront of food processing and packaging, we provide complete turnkey solutions for various industries.An exciting opportunity exists for a Customer Service Coordinator to work in Melbourne.The ideal candidate will be responsible for coordinating customer sales orders, managing orders, shipping, and invoicing processes, ensuring accurate and timely...

  • Contracts And Orders Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Employment Hero Full time

    **Newly formed Contracts and Orders Coordinator role MAKE IT YOUR OWN****The exciting opportunity has become available for a driven individual to join our successful WA Sales team in the newly formed role of 'Sales and Orders Coordinator'.****A day in the life ****Reporting to the State Manager you will be responsible for order placement, submission of...

  • Sales Order Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $30,950 - $55,170

    Job Overview:We are seeking a driven and customer-focused Sales Officer to manage various tasks in Brunswick East, Victoria.Main Responsibilities:Receipting of inbound stockMeeting customers and completing sales through a POS processLiaising with suppliers about incoming stock and delivery of shipmentsDealing with online customer enquiries and new...

  • Order Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeOrder Full time $64,000 - $86,000

    Job DescriptionWe are seeking a highly skilled and detail-oriented professional to join our team as an Order Coordinator. The successful candidate will be responsible for coordinating the ordering process, ensuring timely delivery of products, and providing exceptional customer service.The ideal candidate will have excellent communication skills, attention...

  • Order Management Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Asahi Beverages Full time

    **Your Impact**StrangeLove is looking for an **Order Management Coordinator**to join our team in Collingwood and take charge of processing daily B2B orders and manage the communications with supply chain partners and customers, to ensure the accurate and timely delivery of goods.This role collaborates closely with internal teams to proactively manage...

  • Order Fulfillment Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeSupply Full time $100,000 - $130,000

    Job Title: Order Fulfilment SpecialistDescription:We are seeking a skilled Order Fulfilment Specialist to join our team. In this role, you will be responsible for ensuring the transparency and reliability of the order book by optimizing stock availability, executing timely allocations, and managing logistics planning.Key Responsibilities:Maintain and execute...

  • Events Management Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeConference Coordinator Full time $45,000 - $65,000

    Our resort, nestled in the Victorian High Country, is seeking a skilled professional to drive business growth through conferences and events management.This exciting opportunity involves coordinating all aspects of conference and event administration, operations, and accounting processes. Key responsibilities include:Providing quotations for conferences and...