Customer Service Officer

4 weeks ago

Brisbane, Queensland, Australia Auto & General Full time

1 day ago Be among the first 25 applicants

Brief Description
This Role is based at North Lakes Central

Brief Description
This Role is based at North Lakes Central

To deliver exceptional customer service and effectively and accurately apply key controls throughout the vehicle repair process, with a strong focus on adhering to General Insurance Code of Practice (GICOP) contact timeframes. This role is responsible for achieving optimal customer service performance, applying robust controls, and adhering to best practice process and procedure frameworks (HiYa). The Customer Service Officer will collaborate with assessors, frontline motor claims teams, and other stakeholders, including repairers, to ensure a seamless repair experience for our customers.

This will be achieved by demonstrating 'one team' behaviours, fostering excellent customer relationships, maintaining high service levels and professionalism, and taking full ownership of the customer's repair journey and claim fulfilment.

Requirements

  • Deliver exceptional customer service and manage all associated system and administrative processes throughout the customer repair journey, ensuring full compliance with the GICOP.
  • Effectively manage hire car arrangements and proactively oversee customer progress within the repair network.
  • Resolve level one customer complaints efficiently and professionally.
  • Work efficiently to strict deadlines and apply best practice protocols with minimal supervision.
  • Support cohesive team initiatives, including workload sharing and balancing, to maintain consistent customer service standards.
  • Proactively identify and resolve issues, remove blockers, and make timely decisions to ensure customer repairs are completed on schedule and to a high standard.
  • Actively contribute to a positive and collaborative team environment, providing support to colleagues.
  • Take ownership of actions, demonstrate an open-minded approach, and commit to continuous learning and development
  • Proven experience in delivering exceptional customer service and engagement.

Summary

  • Demonstrated ability to effectively prioritise and manage a varied workload.
  • A professional demeanour, strong interpersonal skills, and high levels of personal resilience.
  • A collaborative team player who actively supports colleagues and embodies our 'one team' values.
  • Strong written and verbal communication skills.
  • Proficiency in using claims and assessing software packages, with strong general computer literacy.
  • Sound analytical and problem-solving abilities.
  • Well-developed and demonstrated understanding of the legislative, regulatory, and compliance obligations to operate within the FSR environment.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Insurance

Sign in to set job alerts for "Customer Service Officer" roles.

Brisbane, Queensland, Australia


#J-18808-Ljbffr

  • Customer Service Administrator

    1 week ago

    Brisbane, Queensland, Australia Dynamic Door Service Full time $45,000 - $70,000 per year

    BX Bunka Australia, specifically Dynamic Door Service, is looking for a competent individual to fill the role of customer service administrator for a 6 month period.  Working out of our Clontarf office, the successful incumbent will need to possess the following.Requirements:High level of Customer Service skillsHigh level of Data Entry AccuracyExcellent...

  • Customer Service Officer

    1 week ago

    Brisbane, Queensland, Australia torquejobs Full time $72,000 - $80,000 per year

    We're seeking to appoint an experienced Customer Service Officer to support our CBD-based client. Immediate startThis is a fast-paced role, where you'll be required to provide exceptional customer service to clients by managing inquiries, bookings, complaints, and service coordination in a professional and timely manner.We're ideally looking for someone who...

  • Customer Service Officer

    4 weeks ago

    Brisbane, Queensland, Australia Medilaw Group Full time

    Medilaw Spring Hill, Queensland, AustraliaCustomer Service OfficerMedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an...

  • Customer Service Officer

    4 weeks ago

    Brisbane, Queensland, Australia Medilaw Group Full time

    Company: Medilaw, Brisbane City, Queensland, AustraliaJob titleCustomer Service OfficerOverviewMedilaw is part of MedHealth, a collection of health, medical, and employment brands. Medilaw provides independent medical opinions and specialist services to insurers, employers, self-insured companies, and the legal profession. We are seeking an enthusiastic and...

  • Customer Service Officer

    4 weeks ago

    Brisbane, Queensland, Australia Medilaw Group Full time

    Company: Medilaw, Brisbane City, Queensland, AustraliaJob titleCustomer Service OfficerOverviewMedilaw is part of MedHealth, a collection of health, medical, and employment brands. Medilaw provides independent medical opinions and specialist services to insurers, employers, self-insured companies, and the legal profession. We are seeking an enthusiastic and...

  • Customer Service Officer

    1 week ago

    Brisbane, Queensland, Australia Ultra Labels Full time $45,000 - $60,000 per year

    Ultra Labels & Flexpack is the trusted partner of some of Australia's most loved brands. We build relationships with our clients to develop tailored labelling and flexible packaging solutions that support their growth and the success of their business.As a Customer Service Officer, you will be instrumental in ensuring timely and professional communication...

  • Customer Service Officer

    1 week ago

    Brisbane, Queensland, Australia InsureBuild Full time $60,000 - $80,000 per year

    About the businessEstablished in 1996, InsureBuild has been servicing the insurance industry for over 29 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm, and malicious damage.Customer Service Officers are involved in liaising with multiple internal and external...

  • Customer Service Officers/ Service Support Officer

    1 week ago

    Brisbane, Queensland, Australia HiTech Personnel Full time $60,000 - $80,000 per year

    Rare Impactful opportunity with Federal Department12 month contract with extension optionMultiple locations - Flexible work arrangements - Part-time or job-sharing options availableWe are seeking experienced Customer Service Officers/ Service Support Officer to join a dynamic and inclusive team delivering high-quality administrative and operational...

  • Customer Service Officer

    3 weeks ago

    Brisbane, Queensland, Australia REMONDIS Australia Full time

    Overview Join to apply for the Customer Service Officer role at REMONDIS Australia. REMONDIS is one of the world's largest recycling, service and water companies. We're a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We've been here in Australia since 1982. The waste industry...

  • Customer Service Officer

    3 weeks ago

    Brisbane, Queensland, Australia REMONDIS Australia Full time

    OverviewJoin to apply for the Customer Service Officer role at REMONDIS Australia.REMONDIS is one of the world's largest recycling, service and water companies. We're a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We've been here in Australia since 1982.The waste industry is evolving...