Customer Service Officer

2 weeks ago

Brisbane, Queensland, Australia Medilaw Group Full time

Medilaw Spring Hill, Queensland, Australia

Customer Service Officer

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, Medilaw is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

We are seeking an enthusiastic and driven Customer Services Officer with prior experience in customer service administration who might be seeking a change. Reporting to the Customer Service and Reception Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team. REF8684B

Responsibilities
  • Liaising with customers to plan and implement agreed services
  • Scheduling of appointments
  • Maintaining busy inboxes with queries, appointments and non-appointment services
  • Providing administrative and operational support to consultant practitioners
  • Providing information and advice to customers, or prospective customers
  • Undertaking other tasks assigned to the Client Services team, and supporting the greater team in general
Qualifications
  • Demonstrated the ability to provide excellent customer service
  • Excellent verbal, written and interpersonal communication skills
  • Demonstrated the ability to work independently and within a group environment
  • A personal approach which is enthusiastic, friendly and helpful
  • Strong prioritisation skills while maintaining a level of flexibility
  • Attention to detail is a must
  • Computer literacy, with proficiency in Microsoft Office (Word/Excel)
Additional Information
  • Corporate benefits including discounted health insurance, gym memberships, travel perks, novated leasing, salary packaging, and paid parental leave.
  • Employee referral program
  • Thorough induction, ongoing mentorship, and tailored professional development plans.

You are welcome here. Our fast-growing team of more than 3,500 people around Australia represents a wide range of life experiences and skills. We are an Equal Opportunity Employer and welcome people with disability, diverse cultural and linguistic backgrounds, the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.

Seniorities & Employment
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Wellness and Fitness Services

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