Operations & HR Coordinator

4 weeks ago

Brisbane, Queensland, Australia Burger Urge Full time
Overview

Join the Burger Urge Team: National Operations Coordinator

At Burger Urge, we're more than just burgers. For 18 years, we've been serving up fresh, locally sourced, and sustainable food that's bold, fun, and unforgettable. We're ambitious, adventurous, and authentic — and now we're on the hunt for a National Operations Coordinator to keep our people, projects, and operations running smoothly.

This role is perfect for someone who thrives in a fast-paced environment, is passionate about people and process, and loves keeping things organised behind the scenes while helping drive big-picture success.

The Role

Position: National Operations Coordinator

Reports to: Head of Operations

You'll be the central link between our Operations, HR, and Support Office teams — ensuring our recruitment, onboarding, office management, and operations support functions are seamless. From finding top talent to supporting national projects, you'll make sure the Burger Urge team is set up to succeed.

What You'll Be Doing
Talent & Recruitment
  • Lead the end-to-end recruitment process for Support Office and Corporate Venue roles.
  • Write and post engaging job ads to attract top candidates.
  • Screen applicants, conduct phone interviews, and coordinate hiring processes.
  • Manage compliance requirements (right-to-work, reference checks, etc.) and maintain accurate recruitment data.
Onboarding & Employee Experience
  • Deliver a smooth, professional onboarding process — from contracts to first-day orientation.
  • Support new hires through their transition and ensure they feel welcomed into the BU family.
  • Track onboarding surveys and feedback to improve employee experience.
Operations Support
  • Assist with venue openings, refurbishments, training support, and national projects.
  • Help coordinate performance programs, recognition initiatives, and training content.
  • Provide day-to-day assistance to the Operations team, ensuring key priorities are delivered on time.
Office Management & Administration
  • Support the leadership team with diary management, travel bookings, and expense reporting.
  • Keep the Support Office running smoothly — supplies, schedules, and team events.
  • Assist with ad hoc admin, reporting, and project coordination.
What We're Looking For
  • Proven recruitment & HR experience (end-to-end recruitment, onboarding, compliance).
  • Strong communicator who can engage with everyone from candidates to senior leaders.
  • Highly organised multitasker with excellent attention to detail.
  • Tech savvy with systems like MS Office, TANDA, Humanforce, SharePoint, and Monday.com.
  • A natural problem-solver with the ability to prioritise effectively in a fast-paced environment.
  • Professional, approachable, and able to handle confidential information with integrity.
Why Join Burger Urge?
  • Be part of something bold: We're adventurous, fun, and driven to be the best.
  • Impact & growth: Your work directly shapes our people experience and operational success.
  • Team culture: A supportive, passionate, and ambitious crew that values creativity.
  • Great perks: Competitive salary, wellness initiatives, and BU discounts.
  • Location: Our New Farm Support Office is central and convenient.

If you're ready to take on a diverse and exciting role where no two days are the same — and want to help fuel the future of Burger Urge — we'd love to hear from you.

Apply today and join us on our mission to shake up the burger game.


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