Operational Training Specialist

Operational Training Specialist - Courts, Tribunals & Service Delivery

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Overview

Contribute to improved organisational effectiveness through the analysis, design, development, and delivery of operational training programs. The role is responsible for responding to the learning needs of the entire Courts, Tribunals, and Service Delivery Division (CTSD), as well as developing, updating, and delivering programs to meet these needs. The program will include competency-based and operational training programs. You will need to liaise with departmental staff, training colleagues, and management to ensure operational training needs are met in an effective and efficient way.

About The Team

The Operational Training Team (OTT) consists of 4 x Operational Training Specialists, 1 x Senior Operational Training Instructional Designer, and 1 x Manager Operational Training.

The team is expected to attend a monthly face-to-face meeting in Sydney, as well as being individually directed to work at any location in NSW as required. When not directed to a specific location, work from home can be an option with the bounds of the DCJ Flexible Work Policy. Travel duties are shared between the team, regardless of home location within the state.

The OTT is responsible for the design, review, and delivery of the CTSD operational training catalogue; consisting of a combination of face-to-face and virtually facilitated modules as well as a library of online eLearn's. The focus of the catalogue is court-specific operational knowledge tailored to specific jurisdictions, with an emphasis on JusticeLink software. The catalogue also includes a variety of soft skills writing and client service courses, with the most requested courses being induction modules for new staff.

What You'll Do

• Deliver operational training programs for the business, both virtually via MS Teams and face-to-face.
• Evaluate the effectiveness of operational training programs.
• Contribute to the development of operational training plans and strategies.
• Liaise with Divisional staff and managers to identify client needs; support the ongoing development of competencies and capability frameworks; and contribute to the achievement of corporate and business plan objectives.
• Provide consultancy services and advice on operational training.
• Project work as required.
• Partner to ensure operational training meets business needs and is aligned to business and Divisional plans.

What We're Looking For

• Training/adult education experience.
• Experience in the development and delivery of operational training and a comprehensive understanding of operational training issues.
• Detailed operational experience within CTSD business centres.
• Willingness and ability to travel to any location in New South Wales, including possible overnight stays. (Appropriate allowances will be paid for travel).

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Location

Location – Flexible, New South Wales. Hybrid working. Ongoing Full-time (35 HPW) - Job share and part time considered.

Application Process

Interviews for this role will be held virtually via MS Teams. To apply directly via the DCJ Careers site, search for the job and click the "Apply now" button. Applications close Sunday, 7 September (11:59pm AEST). For questions about the role or applying, contact Goran Jakovski via Goran.Jakovski@justice.nsw.gov.au. For recruitment adjustments in the recruitment process, contact Paola Pina at paola.pina@dcj.nsw.gov.au.

Inclusion and Diversity

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. For more information on DCJ's inclusion and diversity initiatives, visit the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months. For more information visit Your recruitment journey on the DCJ website.

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