Helpdesk Support Consultant

2 weeks ago

Melbourne, Victoria, Australia Summer Technology Pty Ltd Full time

We are an IT service company located in MulgraveprovidingmanagedIT services and ERP business systems support to a wide customer base.

About the Role:

We are looking for a HelpdeskSupport Consultant to work with a like-minded team.

This role offers a fantastic opportunity to develop your technical skills in asupportive environment, with opportunities to expand your expertise acrossvarious IT disciplines like networking, security, and Microsoft 365administration.

The applicant should be able to demonstrate the followingqualities:

  • Goodorganisation and time management skills
  • TeamPlayer
  • Fastlearner
  • Solidunderstanding of cloud and onsite IT Support

The role is permanent full time with an immediate start.

Customer RelationshipPersonal EvolutionAutonomyAdministrative WorkTechnical ExpertiseResponsibilities
  • Diagnose and resolvetechnical issues
  • Escalate complexissues to Level 2/3
  • Assist inonboarding/offboarding users
  • Maintain clear and accurate documentation
Must Have
  • Applicants must hold the right to work in Australia
  • Australian driver's licence and vehicle
  • ICT Qualification
  • Highly creative and autonomous
  • Customer Service Experience is desirable
Nice to have
  • Knowledge of backup and disaster recovery solution
  • Knowledge of ticketing systems
  • Familiarity with remote support tools
  • Knowledge of Microsoft cloud products
  • Experience Google Suite
What\'s great in the job?
  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
What We Offer

Each employee has a chance to see the impact of his work.You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weeklysports sessions, team building events, monthly drink, and much more


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