Head of Account Management

4 weeks ago

Sydney, New South Wales, Australia Fusion5 Full time
Overview

Head of Account Management — join Fusion5 to lead the Account Management strategy across Australia. We're looking for a strategic leader who builds trusted partnerships, drives transformation, and leads high-performing teams.

About Fusion5

Fusion5 is a transformation partner committed to putting customers at the heart of every solution. We harness the power of AI, business applications, cloud, and security services to help businesses 'Go Beyond' and reimagine how they serve and engage their clients, driving measurable outcomes and long-term success.

About you

You're not just a strategic thinker - you're a growth catalyst. You combine sharp commercial instincts with a genuine customer-first mindset, turning relationships into results. You thrive in the boardroom, inspire in the team room, and make decisions that create lasting impact.

You have a proven track record in building the operational backbone of account management - from account planning and client RAG reporting to scalable frameworks that empower account managers to operate strategically and deliver consistent, high-value outcomes.

In This Role, You Will
  • Shape and deliver a customer-first strategy that creates sustained value and loyalty.
  • Lead, inspire, and develop a high-performing team.
  • Embed operational excellence and scalable account management practices.
  • Drive growth through smart cross-sell, upsell, and retention strategies.
  • Can build deep, trusted relationships with senior executives (CFO, CIO, COO, CMO, CEO).
  • Present actionable insights and performance outcomes to the Executive Leadership Team.
What You Bring
  • 8+ years owning strategic client portfolios and driving measurable growth.
  • 3+ years leading teams in sales, customer success, or account management
  • Experience within a System Integrator, delivering transformation across Business Application, Transformation Advisory, Integration, Cloud, Security, AI and Managed Services.
  • Experience building and embedding frameworks, account management playbooks and governance models into teams that scale and deliver outcomes
  • Proven experience turning complex client needs into commercial wins.
Why Join Us?
  • Be at the forefront of AI-led business transformation
  • Lead a team that thrives on curiosity, collaboration, and results.
  • Shape the future of client engagement and transformation.
  • Work in a culture that rewards bold ideas, accountability, and growth.

Join us and help transform how we partner with clients, innovate, and grow together

Seniority level
  • Executive
Employment type
  • Full-time
Job function
  • Information Technology, Management, and Sales
Industries
  • IT Services and IT Consulting
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