Client Liaison and Administration

3 weeks ago

Perth, Western Australia LD Total Full time
Overview

LD Total is a privately owned family company providing end-to-end landscape solutions with depots and offices in WA, Victoria, Queensland and South Australia. Our services include landscape and irrigation design, commercial and residential construction, maintenance, and residential lot packages. This full-time role will be located in our Burswood office and offers opportunities to collaborate with experienced professionals.

Responsibilities
  • Data entry of incoming lot owner details into the Lot Packages system.
  • Contact lot owners daily in line with service schedules, providing information regarding the installation of fencing and landscaping.
  • Answer incoming phone calls and manage queries to resolution or redirect to the appropriate person.
  • Record information and correspondence with clients and lot owners within the Lot Packages system.
  • Communicate with department colleagues, including Supervisors, Area Manager, and internal administration and management on a regular basis.
  • Organise and enter bookings for the design consultation team to ensure efficient scheduling.
  • Produce invoices for lot owners for additional works or materials.
  • Take payment of invoices for additional works and materials.
  • Provide reports for management or clients as required.
  • Assist with pricing/estimating for smaller homeowner-related works.
  • May include Greenstock ordering and scheduling.
Essential Selection Criteria
  • Sound experience in administration.
  • Experience in a call centre or similar high call volume environment.
  • Good working knowledge of Microsoft Office programmes or CRM systems.
  • Excellent interpersonal and communication skills due to interaction with supervisors, homeowners/clients, colleagues and management.
  • Attention to detail with a commitment to high-quality work.
  • Ability to work in a team environment.
  • Excellent time management and the ability to prioritise workloads.
  • Reliable and enthusiastic attitude.
What LD Total Can Offer
  • Excellent working culture with a focus on work/life balance.
  • Friendly, flexible and supportive workplace.
  • Genuine opportunities for career development and personal growth.
  • Free onsite gym access.
  • Employee Assistance Program.
How to Apply

APPLY NOW by scrolling down and completing the online application form.


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