Customer Support Specialist

3 weeks ago

Sydney, New South Wales, Australia GE HealthCare Full time
Overview

Join to apply for the Customer Support Specialist role at GE HealthCare.

As a Customer Support Specialist at GE Healthcare Australia and New Zealand, you will be responsible for driving a first-class order management process, creating and managing service parts quotes to support sales growth and conversion, working directly with customers to answer queries and resolve issues, and building strong relationships with internal teams and external customers.

Essential Responsibilities
  • Order Processing – Ensure customer orders are entered accurately and in accordance with customer requirements into the Oracle and Order Management system.
  • Quote Management – Create customer quotes, track their progress, and follow up to ensure timely closure.
  • Customer Communication – Answer customer questions from across New Zealand and Australia via phone and email.
  • Cross-functional Collaboration – Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams.
  • Returns & Credits – Manage credits and returns efficiently and accurately.
  • Quality Compliance – Work in compliance with the documented quality system and report any anomalies.
  • Proactive Engagement – Follow up with customers to keep them informed of ongoing activities.
  • Professional Conduct – Act with professionalism, empathy, and integrity at all times.
  • Adaptability – Be flexible and positive in an evolving environment.
About You

You are a Customer Service Representative with 2 years of experience, known for thriving in fast-paced environments and delivering exceptional customer care. You're looking for an incredible career opportunity with a successful, growing, and global organization.

Your Strengths Include
  • Proven experience in a similar commercial role.
  • High proficiency in MS Office (speed and accuracy are key).
  • Excellent multitasking and communication skills.
  • Ability to work under pressure and autonomously with minimal supervision.
  • Dependable, reliable, responsible, and open to change.
  • High integrity and dedication to customer satisfaction.
Highly Regarded Attributes
  • An empathetic approach to customer service.
  • Previous experience with Oracle Order Management.
  • Self-motivated with a proactive mindset.
  • Strong rapport-building skills across all levels of the organization.
  • Experience in triaging critical customer issues.
  • Calm and analytical problem-solving approach.
  • A positive team player contributing to a strong team culture.
Additional Information

Relocation Assistance Provided: No

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Hospitals and Health Care

#J-18808-Ljbffr

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $125,000

    Job OpportunityWe are seeking a dedicated and skilled professional to join our team as a Customer Support Specialist. This role will provide support to customers through various channels, ensuring timely and effective resolution of queries and issues.The ideal candidate will have excellent communication skills, the ability to work in a fast-paced...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeClientFocused Full time $60,000 - $80,000

    Customer Support Specialist PositionWe are seeking highly skilled and empathetic individuals to take on the role of Customer Support Specialist.About the RoleYou will be working directly with flood affected homeowners, providing information, support options, and connecting them with local community relations consultants.Your Key Responsibilities

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSpecialist Full time $36,400 - $71,200

    Job Title: Customer Support SpecialistAre you an experienced customer service professional with a passion for delivering exceptional support? We are seeking a skilled Customer Support Specialist to join our team at a busy trade centre in Sydney.About the RoleThis is a temp-perm opportunity working day shifts Monday to Friday. As a Customer Support...

  • #Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeProductivity Full time $100,000 - $150,000

    Customer Support Specialist RoleThe customer support team provides exceptional assistance to clients using analytics products. As a specialist, you will be part of the first line of defense and offense for our clients.You will work alongside sales and product teams to influence client usage patterns, ensure accurate responses to inquiries, gather feedback,...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Hatch Full time

    Join to apply for the Customer Support Specialist role at Hatch3 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Specialist role at HatchGet AI-powered advice on this job and more exclusive features.This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU== Klaviyo ==Role Seniority - juniorMore About...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Hatch Full time

    Join to apply for the Customer Support Specialist role at Hatch3 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Specialist role at HatchGet AI-powered advice on this job and more exclusive features.This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU== Klaviyo ==Role Seniority - juniorMore About...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    Customer Support SpecialistWe are seeking a dedicated professional to assist customers across multiple channels. As a Customer Support Specialist, you will be part of a close-knit team providing exceptional service and support.Main Responsibilities:Deliver outstanding customer service via phone, email, and in-personSupport the Trade Counter with customer...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $24,340 - $41,280

    Customer Support Specialist Role OverviewJob Purpose:The Customer Support Specialist will provide exceptional support to our clients by responding to their inquiries, resolving issues in a timely and professional manner, and providing them with accurate information.Key Responsibilities:Respond to customer inquiries via phone, email, or chat platforms in a...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

    Job Title: Customer Support SpecialistWe are seeking a skilled and dedicated individual to join our team as a Customer Support Specialist.This is a full-time position that requires the ability to work in a fast-paced environment, providing exceptional customer service and support to our clients.Promote our services to customers and provide advice on how they...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $85,000

    Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers and patients, ensuring their satisfaction and loyalty.