Hospitality & Operations Manager

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We're looking for a permanent, full time powerhouse Hospitality & Operations Manager to take the reins of our two South West based venues - the established Wayfinder Restaurant & Wine Bar in Dunsborough and our soon-to-open Wayfinder Winery & Farm, which includes a restaurant, cellar door & farm shop in Cowaramup.

This isn't your stock-standard hospitality role. We want someone who can see the big picture, who can bring commercial strategy and creative flair to everything from customer experience to team leadership.

You'll be the kind of person who can turn venues into destinations and visitors into raving fans - someone who knows how to create something that doesn't just run, but hums.

Who we are

Our existing venue, Wayfinder Dunsborough, is built on flavour and a sense of place. Just over a year old, we've already created something special - a local favourite for relaxed, thoughtful dining and exceptional wines.

Coming soon, our Wayfinder Winery & Farm, will bring a dynamic and ground breaking new destination to the Margaret River region. Featuring a split-level winery, utilising gravity flow and powered purely by solar, alongside a productive market garden & orchard, that will supply both venues' kitchens year-round. Wayfinder Winery & Farm includes a farm-to-table restaurant, cellar door and farm shop, and will be a hub within the community offering dining, events and experiences.

What we offer

Competitive package

Rare opportunity to shape the future of a growing wine and hospitality brand - lead the launch of a new venue and shape it from day one

Work closely with an engaged, collaborative senior leadership team

About the Role

You'll oversee the operations of both WA venues; leading teams, managing budgets, and aligning strategy across our front of house, kitchen and cellar door operations. Your initial focus will be making Dunsborough commercially sound, while preparing for the successful launch of our Cowaramup venue in 2026.

The role will be primarily responsible for:

Project managing the launch of the new Wayfinder Winery & Farm, including the restaurant and cellar door

Leading, hiring, and developing passionate teams

Driving operational strategy and performance across both venues

Owning budgets, reporting, KPIs and commercial growth targets

Working closely with Sales & Marketing to boost tourism and DTC channels

Driving venue bookings, activations, events, and revenue growth

Ensuring alignment with our brand, values, and customer experience goals

Building relationships across the tourism and hospitality sector

Collaborating closely with wine club and marketing to amplify reach

About You

What matters most is your ability to lead, strategise, and grow a dynamic hospitality business. You bring energy, strategic thinking, and a bit of edge to everything you do. You've worked in venue or hospitality leadership before, but you're hungry for something more – a chance to make a lasting impact in a business that's growing fast and doing things differently. Prior experience in the wine industry is beneficial, although not essential.

We are seeking applicants who bring:

A minimum of 5 years' experience in managing hospitality, venue or tourism operations

A background in managing teams, budgets and commercial outcomes

Experience in food, beverage, and/or wine environments

Strong leadership skills and the ability to build engaged, high-performing teams

A passion for creating memorable guest experiences to turn one-time visitors into advocates and repeat customers

Commercial acumen and the ability to turn strategy into real outcomes

Strong systems, reporting and stakeholder management capability

Flexibility to travel through the south-west region when needed

Bonus points for experience in direct to consumer, wine club, or tourism driven venues

This is a rare opportunity to bring your own flair and interest to shape the full experience - not just running the operations, but bringing the entire offering to life. We're looking for someone who sees the potential in creating something truly unique, building a destination that draws people in through exceptional experiences, sharp commercial thinking, and a clear vision of what tourism can look like when done well.

About Us

Overstory is a forward-thinking, sustainability-focused, wine business with operations in Margaret River, Western Australia (Wayfinder), as well as Tamar Valley and Coal River Valley in Tasmania (Small Wonder). At Wayfinder, our Dunsborough Restaurant and Wine Bar offers a unique urban experience in the heart of town, while our new Winery & Farm venue will bring a bold vision to life in the form of a farm-to-table restaurant, cellar door and more.

Apply Now

This is a rare opportunity to join a business committed to wine, sustainability, and community. If you're passionate about making an impact in these areas, we encourage you to apply.

As a key leadership role in a period of growth, we are looking to commence shortlisting immediately, so if you're ready to bring your commercial expertise, and strategic vision to Wayfinder, we'd love to hear from you with an up to date resume and a cover letter outlining your key achievements in relation to the role, and your overall alignment to the role and business.

Successfully shortlisted applicants will be contacted directly.

Must have permanent work rights with no restrictions in Australia.

No recruitment agencies please.

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an operations manager? How many years of people management experience do you have? Have you worked in a role where you were responsible for budget management & forecasting? Are you available to travel for this role when required?

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