Hospitality Operations Manager

About Silk Hospitality

Join the Team at Silk Hospitality – Where Excellence Meets Opportunity

At Silk Hospitality, we're always redefining what it means to deliver exceptional service. As a market leader in outsourced housekeeping, we partner with some of the most prestigious hotels across the country, delivering flawless guest experiences every day.

Are you a driven leader with a passion for operational excellence? Flex Recruit are currently seeking an experienced Operations Manager who's ready to make a real impact across multiple high-performing hotel properties in WA.

AsOperations Manager, you will support a team of Executive Housekeepers to over-see the day-to-day service delivery of housekeeping operations while driving continuous improvement, cost control, team performance, and client satisfaction. This is your chance to make a tangible impact, work alongside industry leaders, and further your career in a collaborative, dynamic, and outcome-focused environment.

Key Responsibilities

• Contribute towards achieving the company's strategic and operational objectives.
• Implement and maintain operational systems, processes, and policies.
• Perform quality controls and monitor key performance indicators (KPIs).
• Seek and respond to site audits and client and guest feedback to achieve high levels of customer satisfaction.
• Identify operational inefficiencies and develop site improvement plans.
• Control costs across operational departments and analyse results to identify opportunities.
• Provide effective leadership to hotel housekeeping teams, ensuring productivity and high performance.
• Adhere to workplace health and safety policies, attending safety meetings and training as required.
• Prepare weekly productivity, quality, and operations reports, addressing variances with action plans.

What we're looking for:

A confident, hands-on leader with extensive experience in hotel operations, particularly housekeeping services. Results-driven and customer-focused, you understand the balance of delivering exceptional services and thrive in fast-paced, challenging environments.

Key Experience & Attributes:

• A passion for the industry with an unwavering commitment to excellence and best-practice customer service.
• Proven success in a similar role, consistently meeting and exceeding objectives and targets.
• A thorough understanding of the processes and methods that ensure a successful housekeeping department.
• Strong leadership skills with the ability to motivate, mentor, and drive high-energy teams.
• Excellent written and verbal communication skills, capable of building collaborative relationships with internal and external stakeholders.
• Commercial acumen with a solid understanding of financials, budgets, and cost controls.
• Strategic, analytical, and innovative problem-solving skills with the ability to make informed decisions quickly.

Ready to Make Your Move?
If you're ready to take your career to the next level, we would love to hear from you.
Apply now.Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Operations General Manager? What's your expected annual base salary?

Hospitality & Tourism 1,001-5,000 employees

Silk Hospitality is a proudly Australian owned and operated hotel services company. Silk Hospitality was founded in 2009 and has since become the leading provider of comprehensive, top-tier housekeeping services for the luxury hotel sector throughout Australia. Partnering with small boutique hotels, through to large international hotel chains, Silk aims to deliver seamless integration and an exceptional tailored client experience.

Silk Hospitality is a proudly Australian owned and operated hotel services company. Silk Hospitality was founded in 2009 and has since become the leading provider of comprehensive, top-tier housekeeping services for the luxury hotel sector throughout Australia. Partnering with small boutique hotels, through to large international hotel chains, Silk aims to deliver seamless integration and an exceptional tailored client experience.

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