Return to Independence Specialist

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, where we guide individuals in need towards the best outcomes for their health and wellbeing. Be part of a resilient team that values collaboration and strives for excellence. We are committed to making a positive impact in the lives of our clients and claimants, offering opportunities for skills development and meaningful contribution. GUIDE. GUARD. GO BEYOND.

We believe every candidate has unique qualities, including you Even if you're close to the ideal match, we encourage you to apply.

Overview

Gallagher Bassett (GB) is Australia's and New Zealand's leading third-party claims administrator, managing claims for insurers, brokers, government bodies, and self-insured organizations. We are part of Arthur J Gallagher & Co., a global risk management and insurance group.

Life at GB is dynamic—fast-paced, unpredictable, challenging, yet rewarding. Our culture is positive and engaging, guided by The Gallagher Way—our core values.

We offer flexible working options, ongoing training, career development, and strong succession planning through mentoring and training programs. We are currently undergoing exciting transformations, including the introduction of specialized hubs within our claims functions, enhancing our service to injured workers and clients. We invite you to be part of this journey.

As the Return to Independence Specialist, you will provide personalized, empathetic face-to-face support to individuals with workplace injuries, focusing on early intervention and promoting recovery and independence.

This role offers a unique opportunity to manage your own diverse portfolio, influence stakeholders positively, and encourage participation in the return-to-work process.

How You'll Make An Impact

• Conduct face-to-face visits with injured workers, employers, and medical professionals to facilitate early return to work outcomes.
• Educate stakeholders on the return to work process, legislative requirements, and advocate for mobile case management services.
• Collaborate with vocational providers to support return to work and life outcomes.
• Attend medical reviews to promote early intervention strategies.
• Inform injured workers about available support and specialists to assist their recovery.
• Develop and negotiate return to work plans with stakeholders, monitor progress, and clarify responsibilities.
• Educate stakeholders on documentation and legislative compliance.

About You

• Experience or qualifications in allied health, rehabilitation counselling, or personal injury claims management.
• Excellent communication skills to engage and influence at all organizational levels.
• Understanding of injury recovery and psychosocial impacts.
• Experience in developing SMART-based return to work plans; case conferencing experience is a plus.
• Strong organizational and time management skills.
• Strategic thinking and a collaborative approach.
• Valid driver's license.
• Resilient attitude.

Applicants must have the right to work in Australia. Agency applicants are not considered. Gallagher Bassett is an Equal Opportunity Employer and encourages Indigenous Australians to apply. We embrace diversity and will provide reasonable accommodations for applicants with disabilities, unless undue hardship occurs.

Compensation And Benefits

Along with a competitive salary, we offer various benefits, including:

• 4 weeks annual leave + up to 2 weeks Lifestyle Leave
• Novated Leasing
• Two paid volunteer days annually
• Health Insurance Discounts
• Employee Stock Purchase Program
• Paid parental leave

Additional benefits include flexible work arrangements, mental health support, recognition awards, peer support, vaccinations, discounts, and more.

We value inclusion and diversity

Inclusion and diversity are integral to our culture. Gallagher has a long-standing commitment to sustainability and community support. We celebrate diverse identities and talents, fostering an environment where everyone can thrive. We are committed to equal employment opportunities and reasonable accommodations for persons with disabilities.