Return to Independence Specialist

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure — often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we move through a period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And we want YOU to be a part of it all

As the Return to Independence Specialist, you will deliver a personalised and empathetic face-to-face service for individuals that have experienced a workplace injury, providing early intervention and support to injured workers, employers and treating medical practitioners.

This role provides a unique opportunity to manage your own diverse portfolio and positively influence and encourage parties to participate in the return to work process, take ownership of actions, and promote recovery and independence in the activities of daily living.

• Facilitate and attend regular face-to-face visits with the injured worker, employer, treating health practitioners and allied health professionals, with a view to empower and influence parties to participate in the return to work process and achieve early return to work outcomes.
• Educate and inform stakeholders on the return to work process, legislative requirements, premium impact, initial claim decisions, formal statement requirements and advocate mobile case management services.
• Collaborate with vocational providers to achieve return to work and return to life outcomes for the injured worker.
• Attend medical reviews with the injured worker to promote implementing strategies and early intervention.
• Educate the injured worker on the benefits of utilising specialists, services and available support to assist in achieving the agreed return to work goals.
• Communicate with all relevant stakeholders to develop a plan to support the return to work process by negotiating strategies, assigning responsibilities and actions to be undertaken, providing clarification where necessary and monitoring progress.
• Educate and inform stakeholders on the return to work process, completion of documentation, and legislative requirements.

• Previous experience and/or qualifications in allied health fields, rehabilitation counselling or personal injury claims management.
• Highly developed communication skills, with the ability to engage and influence at all levels of an organisation.
• Understanding of injury recovery and psychosocial impacts to individual recovery.
• Demonstrated experience in developing return to work plans using SMART principles. Case conferencing experience is highly desirable.
• Exceptional time management and organisational skills.
• A strategic mindset and collaborative team approach to work.
• Current valid driver's licence.
• A resilient attitude.

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits (depending on job level):

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental health and wellbeing support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers
• And more...

Inclusion and diversity (I&D) is a core part of our business and embedded into the fabric of our organization. Gallagher has long led with a commitment to sustainability and to support the communities where we live and work. We value diversity and strive to create an inclusive workplace where all employees can contribute their talents.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender, sexual orientation, gender identity or expression, marital status, parental status, age, national origin, disability, medical condition, veteran or military status, citizenship status, or any other characteristic protected by applicable laws. Reasonable accommodations will be provided to known physical or mental limitations of an otherwise qualified person with a disability, unless it would impose an undue hardship on the operation of our business.