Fixed Wireless

7 days ago

Melbourne, Victoria, Australia nbn® Australia Full time
Fixed Wireless & Satellite Assurance Specialist

nbn Australia is looking for a Fixed Wireless & Satellite Assurance Specialist. This role provides expert support to the Service Assurance team, focusing on incident management, escalation handling, and delivery of complex programs of work across the nbn network.

Responsibilities

  • Triaging and resolving Fixed Wireless and Satellite incidents.
  • Maintaining accurate records through Salesforce and ensuring service levels are met.
  • Engaging with internal teams, offshore partners, and external service providers to drive timely, customer-focused outcomes.
  • Contributing to process improvement, reporting, and capability uplift.
  • Supporting strategic initiatives such as Truck Roll Reduction and Omni.

Qualifications

  • Background in telecommunications or IT with hands-on experience in customer operations, service activation, and technical support.
  • Ability to work independently, manage multiple tasks, and build strong relationships with internal teams and external partners.
  • Proficiency in Microsoft Office; clear, professional communication; adaptability to change; strong focus on customer service.
  • Commitment to safety and adherence to organisational policies; contributes to a collaborative, risk-aware work environment.

About the organisation and benefits

nbn is committed to an inclusive, flexible, and supportive workplace with equal employment opportunities. The organisation highlights a Reconciliation Action Plan, Accessibility & Inclusion Plan, 18 weeks of paid parental leave, and recognition as a WORK180 Endorsed Employer for Women. For accessibility adjustments during recruitment, contact recruitment@nbnco.com.au or +61 2 8918 9990.

How to apply and important dates

This is a permanent role. Applications close at midnight on 17 September 2025. To apply, submit your resume via the provided links; a cover letter is not required.

Additional information

To be eligible for this role, you must have full working rights in Australia.


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